Sales reps are no longer the first mode of interaction between businesses and consumers. That place has been taken up by the internet, which daily attracts millions of new users. In this circumstance, it is vital for brands to understand how consumers prefer to interact with businesses online.

Read this post to see the touchpoints and how various brands utilize them for customer interaction.

#touchpoints #customer #customer journey #ecommerce

19 Customer Touch Point Examples To Improve Your Customer Journey
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