Setting the Reliability Standard

Setting the Reliability Standard

In this tutorial, we will learn how to set a high-reliability standard. As a service provider, customers depend on you to stay up and running.

Thomas Reid once wrote, “a chain is no stronger than its weakest link.” This holds true for any system with interdependent links, whether it’s a literal chain or a chain of dependencies in a software application. If one link breaks, the load comes crashing down.

For SaaS, PaaS, IaaS, and other service providers, this concept can make or break a business. Customers of these services expect providers to offer high levels of availability and performance, as any problems could cause their own services to fail. In other words, their ability to serve customers and generate revenue is directly dependent on the ability of their service provider to do the same. This puts significant pressure on providers to maximize the availability of their services or risk losing customers to more reliable competitors.

As a SaaS provider, you are your customers’ infrastructure. Downtime doesn’t just hurt your bottom line, it also hurts your customers and your reputation.

To avoid this, service providers need to proactively set a high standard for availability. We’ll explain how in this blog post.


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