There is no surprise that today we are surrounded by machines and programs that do our jobs much easier than our capability. Be it performing complex industrial tasks or surfing the internet, modern programming technology has revolutionized all walks of life and business. Chatbots are around us for several years, making their presence in people’s daily lives. They are capable of conversing with humans on social media and different digital channels using natural language.
Significantly, chatbots use machine learning systems that are not only taught to respond to queries, but also learn to answer appropriately using probabilistic inference from large data sets with human supervision. These AI-powered conversational agents now have started providing more personal touch, such as booking flights, playing music, and even assisting medical personnel to diagnose severe medical issues.
This personal touch is expected to continue to increase as more and more people are adopting chatbots in their daily lives. Amazon’s Alexa, Apple’s Siri, Google Home, and others are already giving answers to users’ daily queries and requests like playing music, turning off and on lights, reading news and others, providing more personal experiences. While AI works behind the scenes, many organizations are animated to harness the potential of AI chatbots to interact and engage directly with their customer base.
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