Home Depot Confirms Data Breach in Order Confirmation SNAFU. Hundreds of emailed order confirmations for random strangers were sent to Canadian customers, each containing personal information.
Hundreds of emailed order confirmations for random strangers were sent to Canadian customers, each containing personal information.
Home Depot has exposed the private order confirmations of hundreds of Canadian consumers, containing names, physical addresses, email addresses, order details and partial credit-card information.
After customers began reporting that they had received hundreds of emails from the home-improvement giant, each containing an order confirmation for a stranger, the company confirmed the issue.
One affected customer posted a screenshot of his inbox on Twitter, filled with random people’s order confirmations, tweeting: “Hey um… I’m pretty sure I received a reminder email for literally every online order that is currently ready for pick up at literally every Home Depot store in Canada. There are 660+ emails. Something has gone wrong.”
He added, “you are almost certainly aware by now that you sent four-to-five-hundred emails to each of 527 people by mistake.”
The company was quick to respond, although it didn’t provide many details.
“Thank you for reaching out to us,” Home Depot Canada tweeted on Wednesday. “We are aware of what occurred this morning and can confirm that this issue has now been fixed. This issue impacted a very small number of our customers who had in-store pick-up orders. Please DM us with any additional questions.”
But the issue seems to have affected multiple hundreds of people, and not just in-store pickup orders:
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