Improve mobile user experience with Datadog Mobile Real User Monitoring

Improve mobile user experience with Datadog Mobile Real User Monitoring

Learn how you can use Datadog Mobile RUM to detect errors and crashes, improve performance, and understand your users' interactions.

From gaming and social media to e-commerce and travel, mobile is reshaping the way businesses operate and engage with their customers. In an increasingly competitive market, ensuring your mobile applications stay highly performant and resilient will be critical in differentiating yourself from the crowd as well as avoiding uninstalls and poor app reviews. But with your applications running on devices at the edge, users might be facing long screen load times and application crashes for a whole range of reasons—from frontend bugs to network connectivity issues—that are hidden from your view.

To help mobile developers deliver a seamless user experience, we’re pleased to announce the release of Datadog Mobile Real User Monitoring. By connecting client-side and server-side metrics, traces, and logs, Mobile RUM gives you full visibility into the performance of your mobile applications. In this post, we’ll show you how you can use Mobile RUM to:

Improve the performance of your mobile application

Datadog Mobile RUM comes with out-of-the-box dashboards that display key performance metrics, errors, and resources, giving you real-time insights into the health of your mobile application in production. At a glance, you’ll see, for instance, how long your screens are taking to load, which screens are returning the most errors, and which resources are most requested. These dashboards allow you to proactively discover issues and areas for optimization so that you’re always delivering the best possible end-user experience. In addition, you can customize them to include metrics that are unique to your business (e.g., revenue, purchases, registrations) to give stakeholders across your organization a better understanding of how application performance impacts your business objectives.

If you see an anomalous spike in a metric—for instance, if your login screen is suddenly returning a large number of errors, or the image resource for your top-selling product is taking twice as long as usual to load—you can dive into individual user sessions to investigate. With the RUM Explorer, you can slice and dice your data across any dimension (e.g., geography, OS version, device) to better understand how specific customer segments are experiencing your application. You can also add custom attributes to your sessions (e.g., email address, organization ID, product SKU) that would be helpful for triaging issues or determining the priority of fixes.

Clicking on a view reveals a waterfall visualization of the time taken for the selected screen to fully load.

feature mobile user experience

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