Axis Bank decided to partner with Vernacular.ai, to optimise voice AI solutions via an intelligent human-like dialogue voice bot.
Understanding the ever-changing customer aspirations and requirements will always be a challenge. However, the larger issue at hand lies in to bring the customers at par with the adoption of digital technology. The COVID era has emulated a significant impact at different levels of the organisation across businesses. The scenario at Axis Bank was no different as the status quo, and modus operandi across the bank was challenged during the initial phase of lockdown.
Do you know how and why these chatbots are made? Ever since the evolution of chatbots, their motive has been the same: to provide effortless customer support to visitors. With time, chatbots have become more personalized thanks to Artificial Intelligence.
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With computational algorithms and sentiment examination, Artificial Intelligence and Natural Language Processing (NLP) can help chatbots decipher the raw content, process it, and convey enhanced data to clients.