This article is about tools that help you to report, prioritize, ans deal with issues and bugs on a daily basis. In today’s online world, almost all companies face bugs in their products and wonder how to manage them. What tools should be used? How to set up processes? In this article, we will take a closer look at these issues.
In today’s online world, almost all companies face bugs in their products and wonder how to manage them. What tools should be used? How to set up processes? In this article, we will take a closer look at these issues.
Let’s start by defining what bug tracking (or bug tracking process) is. Bug tracking is the process of reporting, prioritizing and dealing with bugs and issues. It does not sound fun, but if you want to provide good services, there’s no other way but establishing a bug tracking and fixing process.
When you realise you need to integrate a bug tracking process in your company, you will need to implement a certain workflow.
So where do you start?
For instance, you can start by implementing internal bug reporting policy. Before any new or updated software is released, it can go through an internal testing phase. Your QA or software developer can manually test the applications to find bugs.
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The other way is to know about bugs from your users – this is external bug reporting. You can use different tools for this type of reporting.
Alright: you have established the source of bug reporting. Now you need to track them.
The simplest way to track bugs is a basic spreadsheet. You can track the bugs with info about them, and work through them. If this gets big, though, you may be overwhelmed. Thus you need to use specific bug tracking tools. Bug tracking software is more than just a database. It’s a tool that gives everyone on your team visibility into bugs so they can work on the right ones at the right time.
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