Sri Kumar

Sri Kumar

1658293178

What's the Best Live Chat Software for Customer Support in 2022?

By 2022, every business will need to use live chat software to communicate with customers. It’s just too easy and effective. We’ve already seen the number of companies using live chat shoot up in the last year, and more than 60% of consumers say they want to talk to a real person when dealing with customer support issues, so we know businesses will continue to jump on board with this trend in the coming years. But what’s the best live chat software for customer support in 2022? And which free live chat app will be considered best in class?

Chatbots, voice search, and more natural conversations

In the next few years, we'll see a shift from formal, scripted conversations to more natural ones. Chatbots will become more sophisticated and will be able to handle more complex tasks. Voice search will also become more popular, as people become comfortable talking to their devices. We'll also see a rise in popularity of live chat apps free, as they offer a more personal way to connect with customers. Companies can still use other tools like online chat app and free live chat software, but they may prefer it if they have someone on staff who is dedicated to that role. But since there are so many live chat alternatives available these days, it makes sense to compare them all first before making your decision. For example, you might want something that offers white-label branding or an Chat API connection.

Instant feedback on how you're doing

Online chat apps are becoming more and more popular, as they provide instant feedback on how you're doing. Live chat on website is a great way to get customers' needs. Free live chat software is also a good alternative to traditional customer support channels. Live chat app free is easy to set up, efficient and provides everything needed for an effective live chat experience. Live chat on website provides an interactive environment where your customers can solve their own problems without bothering you or your staff. You'll be able to see when someone logs into your live chat so that you know when it's time to answer. Live chat alternatives is one of the many ways of providing excellent customer service that will keep them coming back for more!

Unified experiences across all channels

In order to meet customer expectations, businesses need to provide unified experiences across all channels including live chat. This means that customers should be able to move seamlessly between channels without having to repeat themselves or start from scratch. For example, if a customer sends an email about a problem with their purchase and then starts chatting with a live agent, they shouldn't have to repeat what they've already said in an email. The solution should automatically know that this is the same person who sent the email and sync information so that both sides don't have to start over. Additionally, the user interface of live chat alternatives needs to be intuitive. Many live chat alternatives today are geared towards IT professionals, but tomorrow’s customer support agents will need training on how to use these new tools--even if they aren’t tech-savvy. Businesses also need to make sure these tools integrate with other services like CRM systems and helpdesks so everything can work together seamlessly.

Improve loyalty with mobile apps and bot experiences

In addition to live chat, another popular customer support trend is using mobile apps and bots to improve loyalty and engagement. By providing a more personalized experience, you can increase customer satisfaction and loyalty. In fact, studies have shown that businesses that use mobile apps and bots have higher customer satisfaction rates. That being said, it’s not enough to just have live chat or an app - it’s about using both together as one complete customer service strategy. To provide your customers with the best possible experience across all channels, you need live chat alternatives like text messaging and email that complement your app or bot options.

Always connect with your customers

In today's business world, it's more important than ever to connect with your customers. Live chat is a great way to do this, and it's only going to become more popular in the coming years. Here are five customer support trends to watch out for in 2022 - Texting will continue to grow as a popular alternative for live chat. 

  • Self-service options like FAQs will continue to be common as companies try to minimize live chats by giving their customers more ways of solving their own problems. 
  • Social media will play an increasingly large role in customer service interactions as well, but it won't completely replace live chats or other methods of contact.

Conclusion

We hope you enjoyed our blog on live chat software. A lot of companies are embracing live chat as a way to onboard new users and increase conversions. With that being said, it's important to know which live chat software is being used by the right companies. Our list of the top live chat software for customer support in the year 2022 is sure to be useful to anyone looking for a new solution. We hope to hear from you soon!

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What's the Best Live Chat Software for Customer Support in 2022?

Hire Best Custom Software Developers in USA

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Procedure To Become An Air Hostess/Cabin Crew

Minimum educational required – 10+2 passed in any stream from a recognized board.

The age limit is 18 to 25 years. It may differ from one airline to another!

 

Physical and Medical standards –

  • Females must be 157 cm in height and males must be 170 cm in height (for males). This parameter may vary from one airline toward the next.
  • The candidate's body weight should be proportional to his or her height.
  • Candidates with blemish-free skin will have an advantage.
  • Physical fitness is required of the candidate.
  • Eyesight requirements: a minimum of 6/9 vision is required. Many airlines allow applicants to fix their vision to 20/20!
  • There should be no history of mental disease in the candidate's past.
  • The candidate should not have a significant cardiovascular condition.

You can become an air hostess if you meet certain criteria, such as a minimum educational level, an age limit, language ability, and physical characteristics.

As can be seen from the preceding information, a 10+2 pass is the minimal educational need for becoming an air hostess in India. So, if you have a 10+2 certificate from a recognized board, you are qualified to apply for an interview for air hostess positions!

You can still apply for this job if you have a higher qualification (such as a Bachelor's or Master's Degree).

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Custom Software vs Off-the-shelf Software: How to select a better one for your business?

Custom Software or Off-the-shelf software, the question in mind for many business personnel. Read this blog to get help to make the right decision that will benefit your business.
For a business that wants to upgrade and modernize itself with the help of software, a common dilemma it is whether to go for custom-made software or opt for off-the-shelf software. You can find many top software development companies worldwide, but before that all, you should first decide the type of software –an off-the-shelf software or a custom one.
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Zachary Palmer

Zachary Palmer

1555901576

CSS Flexbox Tutorial | Build a Chat Application

Creating the conversation sidebar and main chat section

In this article we are going to focus on building a basic sidebar, and the main chat window inside our chat shell. See below.

Chat shell with a fixed width sidebar and expanded chat window

This is the second article in this series. You can check out the previous article for setting up the shell OR you can just check out the chat-shell branch from the following repository.

https://github.com/lyraddigital/flexbox-chat-app.git

Open up the chat.html file. You should have the following HTML.

<!DOCTYPE html>
<html>
<head>
    <meta charset="utf-8" />
    <title>Chat App</title>
    <link rel="stylesheet" type="text/css" media="screen" href="css/chat.css" />
</head>
<body>
    <div id="chat-container">
    </div>
</body>
</html>

Now inside of the chat-container div add the following HTML.

<div id="side-bar">
</div>
<div id="chat-window">
</div>

Now let’s also add the following CSS under the #chat-container selector in the chat.css file.

#side-bar {
    background: #0048AA;
    border-radius: 10px 0 0 10px;
}
#chat-window {
    background: #999;
    border-radius: 0 10px 10px 0;
}

Now reload the page. You should see the following:-

So what happened? Where is our sidebar and where is our chat window? I expected to see a blue side bar and a grey chat window, but it’s no where to be found. Well it’s all good. This is because we have no content inside of either element, so it can be 0 pixels wide.

Sizing Flex Items

So now that we know that our items are 0 pixels wide, let’s attempt to size them. We’ll attempt to try this first using explicit widths.

Add the following width property to the #side-bar rule, then reload the page.

width: 275px;

Hmm. Same result. It’s still a blank shell. Oh wait I have to make sure the height is 100% too. So we better do that too. Once again add the following property to the #side-bar rule, then reload the page.

height: 100%;

So now we have our sidebar that has grown to be exactly 275 pixels wide, and is 100% high. So that’s it. We’re done right? Wrong. Let me ask you a question. How big is the chat window? Let’s test that by adding some text to it. Try this yourself just add some text. You should see something similar to this.

So as you can see the chat window is only as big as the text that’s inside of it, and it is not next to the side bar. And this makes sense because up until now the chat shell is not a flex container, and just a regular block level element.

So let’s make our chat shell a flex container. Set the following display property for the #chat-window selector. Then reload the page.

display: flex;

So as you can see by the above illustration, we can see it’s now next to the side bar, and not below it. But as you can see currently it’s only as wide as the text that’s inside of it.

But we want it to take up the remaining space of the chat shell. Well we know how to do this, as we did it in the previous article. Set the flex-grow property to 1 on the #chat-window selector. Basically copy and paste the property below and reload the page.

flex-grow: 1;

So now we have the chat window taking up the remaining space of the chat shell. Next, let’s remove the background property, and also remove all text inside the chat-window div if any still exists. You should now see the result below.

But are we done? Technically yes, but before we move on, let’s improve things a little bit.

Understanding the default alignment

If you remember, before we had defined our chat shell to be a flex container, we had to make sure we set the height of the side bar to be 100%. Otherwise it was 0 pixels high, and as a result nothing was displayed. With that said, try removing the height property from the #side-bar selector and see what happens when you reload the page. Yes that’s right, it still works. The height of the sidebar is still 100% high.

So what happened here? Why do we no longer have to worry about setting the height to 100%? Well this is one of the cool things Flexbox gives you for free. By default every flex item will stretch vertically to fill in the entire height of the flex container. We can in fact change this behaviour, and we will see how this is done in a future article.

Setting the size of the side bar properly

So another feature of Flexbox is being able to set the size of a flex item by using the flex-basis property. The flex-basis property allows you to specify an initial size of a flex item, before any growing or shrinking takes place. We’ll understand more about this in an upcoming article.

For now I just want you to understand one important thing. And that is using width to specify the size of the sidebar is not a good idea. Let’s see why.

Say that potentially, if the screen is mobile we want the side bar to now appear across the top of the chat shell, acting like a top bar instead. We can do this by changing the direction flex items can flex inside a flex container. For example, add the following CSS to the #chat-container selector. Then reload the page.

flex-direction: column;

So as you can see we are back to a blank shell. So firstly let’s understand what we actually did here. By setting the flex-direction property to column, we changed the direction of how the flex items flex. By default flex items will flex from left to right. However when we set flex-direction to column, it changes this behaviour forcing flex items to flex from top to bottom instead. On top of this, when the direction of flex changes, the sizing and alignment of flex items changes as well.

When flexing from left to right, we get a height of 100% for free as already mentioned, and then we made sure the side bar was set to be 275 pixels wide, by setting the width property.

However now that we a flexing from top to bottom, the width of the flex item by default would be 100% wide, and you would need to specify the height instead. So try this. Add the following property to the #side-bar selector to set the height of the side bar. Then reload the page.

height: 275px;

Now we are seeing the side bar again, as we gave it a fixed height too. But we still have that fixed width. That’s not what we wanted. We want the side bar (ie our new top bar) here to now be 100% wide. Comment out the width for a moment and reload the page again.

So now we were able to move our side bar so it appears on top instead, acting like a top bar. Which as previously mentioned might be suited for mobile device widths. But to do this we had to swap the value of width to be the value of height. Wouldn’t it be great if this size was preserved regardless of which direction our items are flexing.

Try this, remove all widths and height properties from the #side-bar selector and write the following instead. Then reload the page.

flex-basis: 275px;

As you can see we get the same result. Now remove the flex-direction property from the #chat-container selector. Then once again reload the page.

Once again we are back to our final output. But now we also have the flexibility to easily change the side bar to be a top bar if we need to, by just changing the direction items can flow. Regardless of the direction of flex, the size of our side bar / top bar is preserved.

Conclusion

Ok so once again we didn’t build much, but we did cover a lot of concepts about Flexbox around sizing. 

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