Axis Bank decided to partner with Vernacular.ai, to optimise voice AI solutions via an intelligent human-like dialogue voice bot.
Understanding the ever-changing customer aspirations and requirements will always be a challenge. However, the larger issue at hand lies in to bring the customers at par with the adoption of digital technology. The COVID era has emulated a significant impact at different levels of the organisation across businesses. The scenario at Axis Bank was no different as the status quo, and modus operandi across the bank was challenged during the initial phase of lockdown.
The bank has observed extreme spikes in volumes, increment in complaints and escalations transpired by customer anxiety, which was a repercussion of limited services to customers during the lockdown phase. This reflected in Axis Bank’s customer experience index and the cross-functional service levels of the organisation. And thus, it became critical for the bank to re-define their role in the life of their customers by elevating their digital banking experiences to new domains of customer service.
Voice AI is significantly one of the most promising implementations in the healthcare sector. It works as a transformational tool that redefines the traditional process of making prescriptions, connecting, and engaging with the patients.
Does Conversational AI Serve the Banking Sector Better? Chatbots, true AI and conversational AI are not the same and do not provide the same results. Wherein chatbots cannot handle the unexpected; digital employees can evolve with customer requirements.
NVIDIA has announced the NeMo model for the development of speech and language models and to create a conversational AI. NVIDIA Just Gave A PyTorch Based Conversational AI Model For Free.
Alan is a complete Conversational Voice AI Platform that lets you Build, Debug, Integrate, and Iterate on a voice assistant for your application.
Prasanna Lohar currently works as Head – Innovation & Technical Architecture at DCB Bank. As a part of DCB’s digital transformation, he is firmly focused on innovative customer servicing, technical architecture implementation, and adoption of emerging technologies for banking.