AWS has recently made Contact Center Intelligence (CCI) solutions available, a combination of services that enables companies to integrate contact centers with AI.
AWS has recently made Contact Center Intelligence (CCI) solutions available, a combination of services that enables companies to integrate contact centers with AI. These services help companies to manage customer requests in three areas of their contact center workflows: self-service, real-time analytics and post-call analytics. Each solution is developed by one of twelve AWS partners using a combination of AWS services and providing features like text-to-speech, language comprehension and chatbots to contact centers.
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