Two-Way SMS Using Amazon Pinpoint

Two-Way SMS Using Amazon Pinpoint

I will explain what Two-Way SMS is, how we can easily implement using Amazon Pinpoint. Here is the Architecture diagram of the Two-Way SMS AWS infrastructure that we will use for setting up Two-Way Infrastructure.

SMS is the simplest way to reach out to your users. Compared to other communication channels such as email and push notifications. SMS messaging is extremely convenient — users don’t need to authenticate, download the application, or go to the website. They simply receive your message on their device.

In this blog, I will explain what Two-Way SMS is, how we can easily implement using Amazon Pinpoint. Here is the Architecture diagram of the Two-Way SMS AWS infrastructure that we will use for setting up Two-Way Infrastructure.

SMS are typically sent person-to-person, but they are also sent business-to-person. Businesses typically send text messages programmatically.

When a business sends a text message to a customer, it tends to be a one-way SMS.

Businesses can also send two-way messages to customers when they want to receive a response that provides them with actionable next steps. For example, in Pizza’s offer use case, the outbound message to the customer could include an option to respond “yes to ‘confirm’ “. The customer text response would come back to the Pizza app, and they can then take action based on the response.

In this Two-Way SMS infrastructure, we will use the following aws resources:

  • Pinpoint (To send and receive SMS)
  • SNS (To Receive User Reply)
  • SQS (To get the User Reply from SNS Topic)

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