Our new partnership with Amwell helps the healthcare industry transform for a world that is more reliant on telehealth. Today, healthcare organizations are reimagining how care is delivered. While many organizations were already beginning to embrace telehealth at the start of the year, the global COVID-19 pandemic has accelerated this trend virtually overnight—for instance, according to HHS data, Medicare primary care visits delivered virtually grew from less than one percent in February of 2020 to more than 40 percent in April.
Today, healthcare organizations are reimagining how care is delivered. While many organizations were already beginning to embrace telehealth at the start of the year, the global COVID-19 pandemic has accelerated this trend virtually overnight—for instance, according to HHS data, Medicare primary care visits delivered virtually grew from less than one percent in February of 2020 to more than 40 percent in April. And, telehealth is here to stay: A study from Frost & Sullivan analysts forecasts a “sevenfold growth in telehealth by 2025.”
At Google Cloud, we are committed to helping the healthcare industry transform to meet today’s extraordinary challenges and to build a platform for the future that enables high quality, efficient, and cost-effective care from anywhere. A comprehensive, patient-friendly telehealth system is critical to providing high quality virtual care.
Imagine a not too distant future in which your visit begins with a customized greeting and relevant information in a digital waiting room. A conversational chatbot agent is immediately available to assist you, in your preferred language, by asking about your symptoms and the reason for your visit, and provides this information to your physician before she enters your virtual exam room. During your appointment, you continue to speak in your preferred language to your physician, while cloud-based artificial intelligence (AI) provides live, translated captioning of the conversation.
Before, during, and after the appointment, AI and conversational agents simplify, automate, or offload your providers’ routine tasks, such as filling out common intake forms or collecting insurance information, so they are free to focus on you. Your health information like medication, symptoms, and records from your past visits are immediately available during your telehealth visit and afterwards, your medical records are immediately updated, privately and securely. Your doctor can quickly share notes, fill prescriptions, send relevant information and schedule a follow-up visit via email.
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