Chatbots in healthcare industry are helping hospitals take care of administrative work and at the same time providing better customer care to your patients.
Whether or not you are in healthcare, we all can agree on the fact that there is immense pressure on hospitals and healthcare providers. The hospital staff is flooded with operational tasks like scheduling appointments based on the doctor’s availability, directing the patient to the right specialist, assessing referrals, managing insurances, follow-ups, keeping track of equipment, and more.
A study conducted by Deloitte shows that 78% of physicians, sometimes, often, or always experience feeling burnt out. The demand-supply gap is widening in the hospital sector, which is costing the doctors their peace of mind and the hospitals their patients.
Hospitals in the United States spend more than USD 200 billion on administrative costs alone. With hospitals running on razor-thin margins, healthcare is increasingly embracing chatbots to cut down on operational costs and help them serve patients better.
Read full article from here: https://wotnot.io/blog/top-use-cases-chatbots-healthcare
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