Metthew raj

1634133446

How To Build A Supermarket Grocery Ecommerce Platform For Online Store

The market is ready. Customers are interested in doing their shopping online - many are already doing so, and more are ready to try it out. What can you do to build on the great opportunities to come? Some of the great tips to build an effective ecommerce supermarket stores platform for you to win and retain your customers.

Make it simple

When creating supermarket ecommerce website, online grocery platform focus on ease of use. Make it easier for people to register; for example, to speed up registration time, you could allow customers to register using third-party applications like Facebook. 

Make sure that page loading time is short: most shoppers are shopping online for speed and convenience. If your pages are slow to load, people could give up their shopping cart without finishing the purchase.

Think about the various platforms.

Modern customers access the website from mobile phones, tablets and computers. A study in June 2015 found that retailers in the UK alone are missing $10 billion a year by not going to mobile devices. Ensure your website works across all platforms to leverage this opportunity.

Help your customer figure out what they need.

Make sure your online supermarket store platform is easy to navigate, and that users can easily search for the items they are looking for, add them to the cart and pay.

Flexible deliveries

Give your customers a wide choice of shipping methods and deadlines. People shop online for convenience; make sure that your delivery times are flexible, allowing busy people to receive their goods when it's best for them.

Link the online and in-store experience.

Use digital to add value to the in-store buying experience and fill the gap between channels. Ensure your customers have a consistent brand experience, no matter which channel they choose to shop. 

Create a connection with coupons that can be used on and offline, supermarket ecommerce platforms and installing computers in your stores so customers can see the wide product ranges available in your e-commerce portal. 

To start your online grocery eCommerce platform and build a larger network that can earn you unexpected turnover and will also make your dream come true.

What is GEEK

Buddha Community

How To Build A Supermarket Grocery Ecommerce Platform For Online Store
i-Verve Inc

i-Verve Inc

1621594876

How to start an online grocery store | Setting up Online Grocery Business in 2021

Start An Online Grocery Store

Despite the Covid-19 threat to the world and economy of every country, Online Grocery Market has recorded a 3X increase since 2019 till now.

“About 1-4th online shoppers are already shopping groceries on the internet in developed countries and 55% are willing to in near future. – Nielson study”

The new store these days are digital stores, Web stores, and Mobile applications where 70% of the customers reach and buy every day.

Take your store where the customers are to generate more revenue by developing e-commerce grocery store/application and Supermarket online store and mobile application.

Online grocery shopping sales in the United States from 2018 to 2023(in billion U.S. dollars)

“As per Statista, The U.S. online grocery market was estimated to generate sales worth about 28.68 billion U.S. dollars in 2019, with sales forecast to reach 59.5 billion U.S. dollars by 2023.”

Online store and mobile applications are helping small grocery business owners reach 70% more customers and generate unbelievable but real 48% more revenue other than the existing one. Check out a few of the businesses listed below:

  • Dry fruit sellers
  • Vegetables and organic vegetable sellers
  • Fruits and Organic Fruit sellers
  • Bakery product seller
  • Meat seller
  • Milk and Milk product seller
  • Mega Grocery store owner (All in one)

Want to start an online grocery store? – Here’s what you should know

If you dream of owning your own online store regardless are you setting up a small business for the first time or you’ve been in the game a long time, this guide will help you learn how to start an online store.

Online selling, better known as e-commerce, has truly hit its pace. Fortunately, getting started is easier than you might think provided you have basic information about the business (which we will cover here) and you have a team of ecommerce website store solution experts to get the things implemented.

Accenture estimates, by the end of 2020, the ecommerce industry will get 13.5% of the revenue share. What does it mean for online store owners? It means that out of every 7 dollars spent on retail consumption: eCommerce will get about 1 dollar.

This article was originally published - How to start an online grocery store?

#start an online grocery store, #steps to opening a successful online business #steps to open online store #create your own grocery store #ecommerce store development

Marcel S

Marcel S

1621342733

Best 10+ Online Grocery Ecommerce Platforms (2021) - Must Have Features & Cost

According to a survey, the online food and grocery market alone is roughly estimated to be around $600 million in India. It is expected to touch $5 billion in 2022

There are many great grocery platforms builders on the market. These grocery ecommerce solutions come with a variety of features for admin and customers. Some of these platforms are geared towards enterprise whereas others are suitable for beginners.

An Overview Of Top 15 Grocery Ecommerce Platforms On The Market.

1. Zielcommerce - A Fully Customizable Grocery Ecommerce Platform

This is image title

Zielcommerce is readymade online grocery ecommerce platforms comes with one time payment and flexible revenue models for store owners. The Business Models suites for any kind of businesses.

A Completely Fascinating Features Of Grocery Ecommerce Platform

  • The excellent admin dashboard makes this online grocery platform more reliable and helps to enhance the business.
  • Streamline your order flow with an effective order management solution.
  • A flexible commission set-up for multi vendors grocery store
  • Multiple payment gateways integrated in this online grocery store software.
  • By purchasing Zielcommerce with minimum investment you can get the amazing returns with grocery eCommerce solution

Payment Methods:

  • It is a most Impressive grocery ecommerce platform that facilitates the buyers.
  • More than 70+ payment gateways like PayPal, Stripe and more. 
  • In addition, buyers can also use their credit/debit cards.
  • A Well-integrated payment gateways with online grocery platform. 
  • Multilingual & Multicurrency Support.

Online Store Management and Reports

Efficient method of store management is followed with zielcommerce. Admin can have complete control of the online grocery store software and through proper reports can analyze the performance of the grocery online store.

  • With distinctive features.
  • User can easily manage products, set pricing.
  • Order tracking.
  • Get instant notification and many more.

Customer Support

Technology enhanced ticketing system is followed in Zielcommerce. Your customers will never be let unattended. All queries and issues will be cleared within the stipulated time.

Many communication channels are available in this grocery eCommerce platform that will facilitate buyers and sellers to communicate with each other without any interruptions.

Explore Zielcommerce

 

2. Tulip - A Powerful Online Groccery Store

This is image title

Tulip’ Managing the entire online grocery platform is quite simple and easy with Ownmyshop. It has all efficient features that will support the proper functioning of this grocery ecommerce platform.

The ultimate features of this grocery ecommerce website:

  • Tulip is integrated with business intelligence that can give you a clear insight about your business.
  • Get advanced reports and statistics with this grocery eCommerce platform.
  • No extra cost is required to promote the platform as the ecommerce grocery platform is SEO-friendly and will get you organic traffic with less effort.

Payment options

This online grocery store supports more than 42 payment gateway providers that will allow sellers and buyers to easily transfer the amount and get things done through this grocery ecommerce platform.

The online grocery store software is secured with proper SSL and https. So there is nothing to worry about the security and can ensure your buyers regarding smooth transactions through this grocery ecommerce platform.

Online store management and reports

Through analytics and reporting, you can easily find out the performance of this grocery ecommerce website. With a user-friendly interface you can easily monitor your grocery online store from your back-end.

Customer support

Ownmyshop’s technical team provides 24/7 support to its users. Users can clear their doubts by just calling their hotline and can get instant solutions that will help them to efficiently run their grocery ecommerce platform.

Explore Tulip

3. Nlindia - A Trustworthy Grocery Ecommerce Software

This is image title

This grocery ecommerce website is very easy to handle and the admin can take any sort of reports that are needed for his business operations.

The power-packed features of this grocery eCommerce website:

  • Manage deliveries with the grocery delivery management system that is pre-built in this online grocery store software.
  • Optimize your route for delivering the products with the help of Google Mapping.
  • Delivery agents will get an exclusive delivery agent app that will help them to have a clear picture of their tasks.

Payment gateways

Zemez is integrated with more than 50 payment gateways. Most of them are quite familiar among the audience and buyers will find it easy to continue their payment transaction without any fear.

High layer of security is framed with this grocery ecommerce platform and the online grocery store is far away from any sort of security threats.

Online store management and reports

he multi-currency and multilingual support will obviously get your grocery ecommerce platform global audience and increase your traffic and sales simultaneously.

Customer support

Zemez follows a genuine customer supporting system. The queries entered through the grocery ecommerce platform are maintained in a proper way and are cleared one by one.

Customers will get on-time support as they can have live-chat with the online grocery store support team.

Explore Nlindia

4. ITretail - A Personalized Online Grocery Store

Itretail feature of this online grocery platform is well researched and analyzed with user’s requirements and is developed to meet their demands in an efficient way.

The exclusive features of this grocery eCommerce Platform

  • Customers can either pick up the groceries from the store or can even have door-step delivery.
  • Scheduling the delivery of the groceries is possible with this online grocery store software.
  • Live grocery order tracking is an advanced feature that is enabled in this grocery ecommerce website.

Payment options

Being a well-known grocery ecommerce platform, Rocketbazar has integrated more than 60 payment gateway providers and all of them are familiar and hold more active users.

So buyers will find more comfort once they enter the checkout page of this online grocery platform. They can easily proceed with the payment process as they completely rely on these payment gateways.

Online store management and reports

The admin get the overall access to the functionalities and can monitor the performance of the grocery ecommerce website in a better way. All monitored features can be gained through proper reports and can take necessary steps to upgrade the overall functioning of the online grocery platform.

Customer support

Technically strong personnel will be associated with the user of this grocery ecommerce platform and users can get continous back-end support that will help them to utilize the platform to the maximum level.

Explore Itretail

5. IONWE - A Robust Grocery Ecommerce Platform

This is image title
The Ionwe magnificent feature of easily build grocery ecommerce website like bigbasket will help the user to easily handle the entire online grocery store with less effort.

The notable features of this online grocery store software

  • A reliable financial accounting system than can keep a perfect track on store earnings
  • The real-time tracking feature will facilitate the customers to track their product easily.
  • Customized menus for various grocery franchises.

Payment options

IONWE supports more than 40 payment gateways with its grocery ecommerce platform. Apart from these options buyers can also make use of their credit and debit cards, net banking, and even cash on delivery options.

These multiple payment options of this online grocery platform will make buyers make use of them and buy products instantly with this grocery ecommerce platform.

Online store management and reports

Product addition and updating them are quite simple and easy with this grocery ecommerce platform. You can accept or reject any product that is being added by the vendor.

The grocery ecommerce platform supports multiple languages and it ensures to attract all global audiences towards your online grocery platform.

Customer support

You can get genuine customer support with this grocery ecommerce platform. You can find a live chat option that will allow you to directly chat with the customer support team and you can clear your doubts regarding the operations then and there.

[Explore IONWE](https://www.ionwe.com/ “Explore IONWE”)

6. Essitco

This is image title

This Essitco grocery ecommerce platform is hassle-free and you need not put much effort in managing them.

The advance features of this online grocery ecommerce platform:

  • The whole grocery store software is developed by keeping the best SEO optimization for apps in mind.
  • Scheduling, payment and live tracking are added features.
  • Can easily manage various grocery delivery operators and drivers through the app.

Payment options

Essitco never fails to impress its customers by providing multiple payment options. The grocery ecommerce platform is perfectly integrated with 50+ payment gateway providers.

Most of the service providers are quite familiar among the audience and you can make your buyers buy the product without any hesitation. Buyers can also use their credit/debit cards to instantly purchase the product they want from the grocery ecommerce website.

Online store management and reports

Through analytics and reports, you can get whatever reports you want to know about your online grocery store and can easily do the customization whenever needed. You can increase the product counts and other resources without much trouble as the grocery ecommerce platform is completely scalable.

Customer support

Essitco focuses on multiple communication channels that will support sellers to have smooth communication with buyers. This will obviously reduce the return of products as the buyer can clear any doubts regarding the product through the grocery ecommerce website.

Explore Essitco

7. Mycloud Growcer

This is image title

The easily customization grocery ecommerce platform will allow the user to customize the platform whenever needed without any technical support.

The extraordinary features of this online grocery platform

  • With dedicated mobile apps, you can have a mobile presence.
  • Through retail management system, you can easily organize your orders
  • This grocery eCommerce platform is well integrated with payment gateways.

Payment options

We should not underestimate the importance of payment gateway integration when it comes to any grocery ecommerce platform. Mycloud Growcer has understood this strategy well and has integrated more than 55 payment gateways with its grocery ecommerce platform.

This supports better conversion as the buyer will find any of his familiar payment gateway with the grocery ecommerce platform and will immediately buy the product.

Online store management and reports

Vendors are allowed to add their own products at ease and they can manage them efficiently. The design is perfectly user-friendly and will allow you to handle the grocery ecommerce platform with less effort.

Customer support

The grocery ecommerce platform doesn’t require any customer support as the online grocery store is transparent and easy to use. But still the grocery ecommerce website supports technically through its dedicated associates to ensure the smooth functioning of the platform.

Explore Mycloud Growser

8. Shophero

 

This is image title
Managing the online grocery store has never been a tough task while using Shophero.

The unique features of this online grocery store software:

  • Customers can avail a convenient payment experience.
  • Admin can manage SMS gateway from back-end and can send SMS to the customers as well as to the vendors.
  • Customers can call and place orders with their favorite grocery store software.

Payment options

More attention is needed while integrating payment gateways to your grocery ecommerce platform. This feature will determine the conversion rate as if the buyer is not satisfied with the payment gateways then he may not purchase products with your grocery ecommerce website.

Shophero has all well-reputed payment gateways to its grocery ecommerce platform and gives comfort to the audience to buy products instantly.

Online store management and reports

This grocery ecommerce platform comes with feature-rich UI and UX that facilitates audience to easily get used to the platform. Even vendors and admin can handle the platform as this grocery ecommerce website contains all in-built promotional tools that will support to build your platform and move it to the next level.

Customer support

Multiple communication streams are available for users to communicate with this grocery ecommerce platform. Buyers can efficiently share their issues with the customer support team and they can get the solution instantly.

Explore Shophero

9. Fatbit

This grocery ecommerce platform has multiple marketing tools that will help you to promote the platform easily.

The remarkable features of this grocery eCommerce platform

  • Gain multiple location access through this online grocery store software.
  • Vendors can earn commission that mutually benefits the store owner and the vendors.
  • Delight your customers with fast delivery time with the help of delivery management systems.

Payment options

This reputed grocery ecommerce platform has more than 65 payment gateways that are quite familiar among the target audience. Since the platform supports global connect through its multilingual and multiple currency support feature, most of the payment gateways are globally recognized. This supports audiences all over the world to purchase from your grocery ecommerce platform.

Online store management and reports.

Being an SEO-friendly grocery ecommerce website, getting search engine ranking will never be a difficult task. Also through social media logins you will facilitate the buyer to share the product in his social media channels and can get instant review about the product. This will gain much attention and increase organic traffic to this grocery ecommerce website.

Customer support

This grocery ecommerce platform although doesn’t support live chat, you can find numerous other ways of contacting the customer support team. Your queries are processed with a proper ticketing system that will help you to clear your issues then and there.

10. Appscrip

The remarkable features of this grocery ecommerce platform have supported the user to easily handle the online grocery store without much difficulty.

The demanded features of this grocery ecommerce platform

  • Well-integrated payment gateways that facilitate the customers to buy the products
  • 24/7 customer support that can simply delight your customers.
  • Real-time tracking feature to keep your customers at ease.

Payment options

Appscrip has gained much reputation in a very short period mainly because of its payment options. It supports more than 60 payment gateways. Buyers can easily select their payment options along with their delivery option. The familiar payment gateways will ensure safer payment transactions and so buyers will never fear to do transactions with this grocery ecommerce platform. This is the real success of this online grocery platform. There will be a wide increase in sales conversion and this will maximize your ROI.

Online store management and reports

Searching and filtering are made easier through advanced technology implementation and this simplifies the searching process for any buyer. The admin can keep monitoring the performance of each seller and can motivate sellers who are not performing well. This will increase the trust among your vendors and you can easily retain them with your grocery ecommerce platform.

Customer support

Unbelievable customer support can be experienced with this grocery ecommerce platform. Users can find several communication channels that will accept customers’ query and they are sorted out immediately. This has gained more reputation to this grocery ecommerce website.

11. Shipt

The true features of this grocery ecommerce platform

  • You can customize the online grocery platform as per your business requirements.
  • By paying a one-time payment you can own this grocery ecommerce platform.
  • Enhanced payment options in this grocery ecommerce store software can provide a secured payment transaction

Payment options

This grocery ecommerce platform provides all possible ways of payment transaction to its buyers. Around 45 payment gateways are integrated with this online grocery platform and buyers can utilize any of the payment gateway providers for transferring the amount to buy the product from the grocery ecommerce website.

The platform is purely secured with proper SSL and the transactions are done with high level of security.

Online store management and reports

Vendors can easily manage their products that are added to the grocery ecommerce platform. With a proper content management system, you can update your content and can easily attract more audience to your platform.

You can expand your business operations in a better way as the grocery ecommerce platform is highly scalable. The advanced features support you to manage the online grocery store in an impeccable way.

Customer support

Customer support is a key aspect that this grocery ecommerce platform is well-known by its users. The technical team will be available round the clock and you can get in touch with them anytime and get your doubts clarified easily.

This support is highly appreciated and people give their response to this grocery ecommerce website in a better way.

12. Mercatus

The real features of this grocery eCommerce website

  • Avail 24/7 technical support that can back your online grocery store software and its functions.
  • The platform is highly configurable and also scalable.
  • Gain operational efficiencies in all the back-end processes of your grocery eCommerce platform.
  • Mercatus is completely secured and fully PCI compliant.

Payment option

Mercatus uses their in-house payment platforms for their customers. People need to rely on these platforms as it is not much familiar. In addition to it, you can also find net banking facility, credit/debit card option and also cash on delivery option.

Apart from multiple payment options, this grocery ecommerce is well secured and supports PCI compliance. This will support vendors and buyers to have more trust on this online grocery store as their information are maintained with high level of confidentiality.

Online store management and reports

Mercatus has a perfect order and inventory management system that facilitates vendors in the grocery platform to deliver the products without any interruption. Push notification feature is used in this online grocery store and both vendors as well as the customer will get intimation regarding the order placed and will get frequent reminders and updates on the same.

Customer support

You may be a startup, and you may be a non-technical person. Getting support from this online grocery platform is quite simple and easy. You can get instant access to the concern associate and can clear your doubts with no time.

13. Ourharvest

This ecommerce grocery platform is reliable and has numerous distinctive features. More conversion can be experienced as the platform supports additional payment options.

The salient features of this grocery ecommerce website

  • The excellent admin dashboard makes this online grocery platform more reliable and helps to enhance the business.
  • Dedicated apps for admin, delivery agent and the buyers will delight the grocers as well as the buyers.
  • Flexible order management will let you to manage your orders efficiently.

Payment option

Ourharvest although they are new to the grocery ecommerce market, they still support more than 30 payment gateways. Buyers can easily have their trust on this grocery ecommerce platform.

Online store management and reports

Get exclusive reports on each operation that is carried out in this grocery platform. The responsive design of this online grocery store never failed to impress the visitors and this will obviously increase the organic traffic of the grocery website.

The simplified navigation tool will allow customers to easily find the product they search for and this will definitely increase the conversion rate. With increase in revenue the user can easily handle the grocery store with less effort.

Customer support

Multiple communication channels are developed and this allows a smooth communication between sellers and buyers. The frequency of returning products will be low as the customer’s doubt will be cleared then and there and you may not return products so easily.

14. DelivX

This grocery ecommerce supports multiple currencies so you can get global customers and can easily get payment in their currency as your online grocery store accepts it.

The significant features of this grocery ecommerce website

  • The advanced search option will let the buyer to search product-wise and also store-wise.
  • The scheduling and payment feature of this online grocery store software will let the buyer to schedule their delivery time and can pay with the available payment options.
  • In-app wallet is well-integrated with this online grocery platform.

Payment option

DelivX is a smart grocery ecommerce platform that accepts all digital payments. Many familiar payment gateways are well integrated with the online grocery store.

Online store management and reports

Starting from product addition till product delivery, this grocery ecommerce website facilitates vendors to have a smooth transaction with their customers and ensure quality performance. The loading speed is fast in this grocery platform so the bouncing rate will be less compared to other grocery multi vendor marketplace platforms.

Customer support

You can get support from this online grocery store any day any time. round the clock the customer support team will be available online and this will help you in clearing your doubts.

15. Shopurgrocery

Handling the online grocery store operations is very simple with this grocery platform. This is one of the main reasons why every business person wishes to build their grocery store with Shopurgrocery.

The intense features of this grocery ecommerce website

  • Customize the way you like the grocery ecommerce software to be.
  • The mobile app will give customers a personal shopping experience.
  • This online grocery platform is completely device compatible and can be used well in both IOS and android platforms.

Payment option

Building your online grocery store with Shopurgrocery will let you have more than 40 payment gateways that are already integrated with the grocery ecommerce platform. This grocery platform accepts all major credit cards like VISA, MasterCard and many more. The multiple payment option of this unique online grocery platform is quite impressive to any startup.

Online store management and reports

This grocery ecommerce platform has a perfect UI and UX that gives an extraordinary shopping experience to users. By gaining the attraction of an audience, you can easily increase your grocery website traffic. This will ultimately lead you to better conversion.

Customer support

This grocery store understands the user’s real requirement and will support them till the end of the operation. You can either get in touch with the customer support team through live chat that is integrated with this grocery marketplace platform or you can use other communication resources too.

#grocery ecommerce platform #grocery ecommerce website #ecommerce online grocery store #grocery ecommerce software #grocery ecommerce solutions

Basic Tips for Developing An Ecommerce Portal

Web portal development has provided a big market for the advancement of companies and growing business across the globe. With the online business trend and use of internet, the ecommerce websites have become a vital part for B2B and B2C businesses.

The main objective of ecommerce solutions is to boost online sales and presence by giving a simple platform that allows the online visitors to shop easily.

The ecommerce portal development plays an vital role in hitting the potential of the advancing economy and substituting as storefronts for businesses.

Planning to set up an ecommerce portal? There are some basic guidelines you should keep in mind while developing an ecommerce portal. Let’s take a look.

Describe Your Ecommerce Platform

Before you start developing and designing your ecommerce portal, get a detailed idea about what exactly you want to sell on your ecommerce platform.

Think about the theme of the website and who are going to be your target audience. A clear idea of all these factors will help you to determine the kind of website layout and design to go for.

There are various online store available today, how will be your portal different from the rest? Concentrate on the USP of your ecommerce platform and ensure that your concept is translated into a good design, image, and product descriptions on the site.

Take a look at other sites and observe what you like and what you don’t like before you start developing your ecommerce portal.

Keep it Simple

A portal with clean lines, easy navigation and user-friendly interface will help garner more visitors. Complicated navigation routes will turn your potential customers away.

Your portal should be simple to use, sophisticated and should reflect your company’s values. Moreover, it should not distract the customer from the main purpose i.e shopping.

Focus on the Features and the Functionalities

The main purpose of your ecommerce portal is to sell your products to the customers. The clear and crisp product description with images should tempt the reader to buy the product immediately.

This will happen only if the features and functionalities of your site is outstanding. Your ecommerce store design should include order form, payment gateway, shipping details, contact details etc.

Also, you can integrate social media links to encourage more customer participation. You can also upload some interesting videos, audios or slideshows about the company, product or any related information to attract attention of maximum visitors.

Content is King

Content is another very important factor that you should pay attention to. Well-written content not only creates a good impression but also attracts prospective customer and helps build customer loyalty, trust and credibility.

To sum up, the above points are some few important pointers that you should keep in mind while developing your ecommerce portal.

#ecommerce-web-development #e-commerce #web-development #development #ecommerce #online-store #ecommerce-store #ecommerce-platform

Saurabh Thakur

1614856420

10 Best Ecommerce Platforms to Start Online Store in 2021

Would you like to start your own business in the eCommerce industry?

If yes, then you are right. It’s really a good idea to enter the eCommerce market. The eCommerce industry has been growing day by day.

To start your own eCommerce marketplace you need to select an eCommerce platform for building your online stores like Amazon or eBay.

There are hundreds of options available in the market; picking one right platform can be a hard decision for anyone. Each platform has their own characteristics because all of them are not alike.

Some are helpful for small startups and some are for larger enterprises.
Choosing the right eCommerce solution is crucial, it can ensure long-term growth.

To help you, here I’m going to share the name of 10 popular eCommerce platforms which you can choose for your business website.
Let’s take a look at the list of our selected e-commerce platforms.

Yo!Kart
CS-Cart
Yo!Rent
Growcer
ShareTribe
Shopify
BigCommerce
WooCommerce
Tribe
Magento

Check out this article to know detailed info about best eCommerce marketplace platforms.

#ecommerce marketplace platforms #ecommerce platforms #best ecommerce platform

Priyanka  Rawat

Priyanka Rawat

1625200694

Ways to Improve Your Online Store’s Customer Experience

If you own an online store, you must already be aware of the significance of customer experience for your brand. It can make or break your business even if you have excellent products and services to offer. Therefore, your eCommerce website development approach has a lot to do with the sales you achieve in the following days.

Now, if you are looking to improve your site’s customer experience, you must invest your time and efforts in improving your eCommerce website development strategy. Now, consumer experience begins the moment customers come in contact with your brand and even after they have made a purchase.

Typically, we have categorized customer experience into three parts for your better understanding. You can find out different ways to use eCommerce platforms efficiently for a better customer experience.

How To Improve Customer Experience?

1. Pre-purchase experience

The pre-purchase experience begins once the user comes in contact with your brand. He/she learns what the brand is all about, what product/services they can expect, and several other factors that help them decide if they want to purchase at all.

Here are some eCommerce website development tips that ensure you can improve your store’s consumer experience.

  • Conduct UX or design audit - The first thing your visitors come to see is your website’s design and that must communicate with them, for them to spend a little more time on your site. Therefore, make sure your eCommerce website design is on point and can appeal to your visitors. Use colors and design elements that are aesthetically pleasing to your audience section, make your site fast, responsive, and easy to navigate.

  • Customer surveys - What works for your eCommerce site and whatnot, it all comes down to the customer requirements. Concerning this, customer surveys have an important role as you can understand what your website lacks. You should be able to improve your eCommerce website development process sufficiently based on this.

  • Build robust product pages - The pre-purchase customer experience can be enhanced if your product page is designed accurately. Make sure you use high-definition images with zoom-in features, descriptive and unique product descriptions, product reviews, etc. Ensure all the important information is mentioned on the page itself so customers don’t have to search for it here and there.

2. Purchasing experience

This refers to the overall experience of a user on eCommerce platforms while exploring your products/ services and purchasing them. The checkout process, payment transactions, etc. are all part of the buying experience.

Here are a few eCommerce website design tips that can help you elevate your purchasing experience.

  • Use AR & VR - Incorporating techniques like augmented reality and virtual reality helps improve the customer experience for eCommerce platforms. It can significantly help during the purchasing process. For instance, if a customer is confused about how furniture would look in their home space, retail shopping sites can use virtual reality to show them a virtual version of the furniture in their room to aid in the purchasing experience.

  • Responsive management - Informing customers about their abandoned carts, notifying them about the ongoing sales and discounts, etc. are a few pointers of responsive management that can help in your eCommerce website development journey.

  • Multiple payment methods - Ensure to adapt multiple payment options so users can choose their preferred payment mode and purchase items.

3. Post-purchase experience

Even after the user has finished purchasing a product or service, the user experience they have on eCommerce platforms will determine whether or not they will turn into loyal customers.

To ensure that is the case, make sure your eCommerce website design communicates to them with the help of these tips mentioned below.

  • Supply chain management - Once the order is placed, you need to ensure the shipping and delivery are right and timely. This too is a crucial part of your eCommerce website development. So maybe, you can invest in an efficient backend tool that can help you manage the supply chain.

  • Machine learning or AI - If there’s a concern or query raised by a customer, you need to resolve it or answer it quickly to earn a loyal customer. Make sure to incorporate technologies like Artificial Intelligence to create automated chatbots that can improve your store’s customer experience.

Follow these tips to create a powerful eCommerce store and ensure your customers have the best experience ever. Furthermore, make sure to avail the best help so you can achieve it more effortlessly. Auxesis Infotech might aid you in this purpose and help you create a powerful eCommerce website design that elevates customer experience greatly.

#ecommerce website development #ecommerce platforms #ecommerce website design #ecommerce website #best ecommerce platforms #website development