The Amazon Effect Is Making Customer Service Reps’ Lives Hell

The Amazon Effect Is Making Customer Service Reps’ Lives Hell

The pandemic has exposed a major rift in the retail industry.This heightened stress and irritability.

I began to notice a surge of these types of comments on brands’ Instagram accounts in early April, as warehouses shut down or decreased capacity, companies began to lay off staff, and shipping services became overwhelmed with a flood of orders. But as angry and even rude customers were willing to appear in public social media comments, behind the scenes — via email and chat, primarily — they were even meaner, as recent reports about overwhelmed bookstores working hard to get people’s books to them in a timely manner have made clear. Even one of my favorite dog rescues is struggling under the weight of pissed-off would-be rescuers.

These customers, many of whom are likely wrestling with their own diminished mental health amid a global pandemic, are taking out their problems on the online support staff of the world. This heightened stress and irritability (which in-person customer service folks are grappling with as well), paired with looser behavioral standards around online interactions than real-life ones, are resulting in a very toxic combination that customer service agents shouldn’t have to swallow.

business amazon culture microprocessing technology amazon web services

Bootstrap 5 Complete Course with Examples

Bootstrap 5 Tutorial - Bootstrap 5 Crash Course for Beginners

Nest.JS Tutorial for Beginners

Hello Vue 3: A First Look at Vue 3 and the Composition API

Building a simple Applications with Vue 3

Deno Crash Course: Explore Deno and Create a full REST API with Deno

How to Build a Real-time Chat App with Deno and WebSockets

Convert HTML to Markdown Online

HTML entity encoder decoder Online

Web Development Services for Small Business

At Data EximIT We ensure to deliver a professional-looking website according to your business type by using the latest technologies.

Best Electric Bikes and Scooters for Rental Business or Campus Facility

An ultimate guide to buying the best electric bikes/scooters for rental business or campus facility. It contains the list, prices, features, and specs.

Web Services - Demystified!

In this video, I explain web services. What are web services? How do they work? The technologies involved and all you need to know about web services. I talk about SOAP web services. REST web services, XML, JSON, etc. I also explain distributed programming and explain how it relates to web services. FInally, I list the technologies and things you need to know to use web services.

Web Development Services in London

We at Data EximIT offer Web Development Services in London to both small businesses and corporate moguls.

Magento Web Development Services

At Data EximIT being one of the leading Magento development companies, we are ready to build a personalized e-commerce store for your business.