Automate a Confirmation Call in PHP with Programmable Voice and Autopilot

I recently had a dentist appointment. Two days before the appointment, I received a call from my dentist’s assistant, confirming if I was still available for the booking at the arranged time.

I recently had a dentist appointment. Two days before the appointment, I received a call from my dentist’s assistant, confirming if I was still available for the booking at the arranged time.

While that was nice, I thought there would be an easier way to do it. It would be nice if this process could be automated and have assistants handle more complicated situations. In this tutorial we are going to work on a PHP application that automates this process using Twilio Programmable Voice and Autopilot.

Tutorial Requirements

This tutorial will require the following:

• Global installation of Composer
• Global installation of Ngrok 
• Twilio Account
• Twilio number with voice capability
• Airtable Account
• An understanding of Autopilot

Setting up Autopilot

From your Twilio console, create a new bot from scratch and give it a name of your choosing.

Autopilot comes with some trained tasks to start us off. We will use the existing tasks and add two more.

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