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The quality of digital customer service and ROI are directly proportional. According to Forbes, companies earning $1 billion a year in revenue make an extra $700 million over the next three years by investing in customer experience.
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Overcoming another COVID-19 business challenge. With masks mandatory in 33 states, hidden smiles and muffled voices make face-to-face (mask-to-mask?) customer service more challenging than ever before. Add to those basic communication issues the “battle between the masked and the masked-nots” and customer service becomes yet another practice demanding a “new normal.”