Speech Is More Than Spoken Text. Words carry meaning, but there’s much more to spoken language
Since the launch of Alexa, Siri, and Google Assistant, we’re all becoming much more used to talking to our devices. Beyond these virtual assistants, voice technology and conversational AI have increased in popularity over the last decade and are used in many applications.
One use of Natural Language Processing (NLP) technology is to analyse and gain insight from the written transcripts of audio— whether from voice assistants or from other scenarios like meetings, interviews, call centres, lectures or TV shows. Yet when we speak, things are more complicated than a simple text transcription suggests. This post talks about some of the differences between written and spoken language, especially in the context of conversation.
To understand conversation, we need data. Transcribed conversational data is harder to come by than written text data, but some good sources are available. One example is the CallHome set which consists of 120 unscripted 30-minute telephone conversations between native speakers of English, and is available to browse online.
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