Look Upstream to Solve Your Team's Reliability Issues

Why Upstream?

In “Upstream” by Dan Health, we explore a variety of different problems ranging from homelessness, to high school graduation rates, to the state of sidewalks in different neighborhoods within the same city. In each of these examples, Dan discusses how upstream thinking decreased downstream work. Upstream thinking is characterized as proactive, collective actions to improve outcomes rather than reactions after an issue has already occurred.

You can also apply this method to software development.

With technology moving at a breakneck pace, it’s difficult to keep up with unplanned work such as incidents and unknown unknowns that come with increasing software complexity and interdependencies. Yet, we can’t halt development. As Dan points out, “Curiosity and innovation and competitiveness push them forward, forward, forward. When it comes to innovation, there’s an accelerator but no break” (“Upstream”, pg 224).

We can’t impede innovation, but we can Dan Heath’s wisdom from upstream thinking to move away from reactive modes of work and make our teams and our systems more reliable.

Barriers to Upstream Thinking

Before we can focus on implementing upstream thinking, we should acknowledge common barriers. Dan notes the problem here: “Organizations are constantly dealing with urgent short-term problems. Planning for speculative future ones is, by definition, not urgent. As a result, it’s hard to convince people to collaborate when hardship hasn’t forced them to” (220).

This might make it feel like everything is a barrier to upstream thinking. But Dan separates these issues into three groups: problem blindness, lack of ownership, and tunneling.

Problem Blindness

Problem blindness is self-explanatory: you are unaware that you have a problem. Issues and daily grievances are brushed off as just the way things are.

Consider alert fatigue. When you’re paged so often that you begin ignoring the alerts, you’re exhibiting problem blindness. Not only are you ignoring potentially important notifications, but you’re desensitized and possibly becoming burned out.

In this situation, you might hear people say things like, “Oh, that’s just the way it is. Our alerts are noisy. You can ignore them,” or “I can’t remember the last time I got a weekend off. You’ll get used to it.” Tony Lykke faced this issue and gave a talk at SREcon America in 2019. His talk, “Fixing On-Call when Nobody Thinks it’s (Too) Broken” describes this apathy.

It’s important to grow wise to problems. If you aren’t aware of them, you can’t begin to fix them. Question the status quo. Are there problems within your organization that has been dismissed or swept under the rug? These are sources of problem blindness. As Dan says, “The escape from problem blindness begins with the shock of awareness that you’ve come to treat the abnormal as normal” (37).

#devops #reliability #site reliability engineering #site reliability #site reliability engineer

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Look Upstream to Solve Your Team's Reliability Issues

Look Upstream to Solve Your Team's Reliability Issues

Why Upstream?

In “Upstream” by Dan Health, we explore a variety of different problems ranging from homelessness, to high school graduation rates, to the state of sidewalks in different neighborhoods within the same city. In each of these examples, Dan discusses how upstream thinking decreased downstream work. Upstream thinking is characterized as proactive, collective actions to improve outcomes rather than reactions after an issue has already occurred.

You can also apply this method to software development.

With technology moving at a breakneck pace, it’s difficult to keep up with unplanned work such as incidents and unknown unknowns that come with increasing software complexity and interdependencies. Yet, we can’t halt development. As Dan points out, “Curiosity and innovation and competitiveness push them forward, forward, forward. When it comes to innovation, there’s an accelerator but no break” (“Upstream”, pg 224).

We can’t impede innovation, but we can Dan Heath’s wisdom from upstream thinking to move away from reactive modes of work and make our teams and our systems more reliable.

Barriers to Upstream Thinking

Before we can focus on implementing upstream thinking, we should acknowledge common barriers. Dan notes the problem here: “Organizations are constantly dealing with urgent short-term problems. Planning for speculative future ones is, by definition, not urgent. As a result, it’s hard to convince people to collaborate when hardship hasn’t forced them to” (220).

This might make it feel like everything is a barrier to upstream thinking. But Dan separates these issues into three groups: problem blindness, lack of ownership, and tunneling.

Problem Blindness

Problem blindness is self-explanatory: you are unaware that you have a problem. Issues and daily grievances are brushed off as just the way things are.

Consider alert fatigue. When you’re paged so often that you begin ignoring the alerts, you’re exhibiting problem blindness. Not only are you ignoring potentially important notifications, but you’re desensitized and possibly becoming burned out.

In this situation, you might hear people say things like, “Oh, that’s just the way it is. Our alerts are noisy. You can ignore them,” or “I can’t remember the last time I got a weekend off. You’ll get used to it.” Tony Lykke faced this issue and gave a talk at SREcon America in 2019. His talk, “Fixing On-Call when Nobody Thinks it’s (Too) Broken” describes this apathy.

It’s important to grow wise to problems. If you aren’t aware of them, you can’t begin to fix them. Question the status quo. Are there problems within your organization that has been dismissed or swept under the rug? These are sources of problem blindness. As Dan says, “The escape from problem blindness begins with the shock of awareness that you’ve come to treat the abnormal as normal” (37).

#devops #reliability #site reliability engineering #site reliability #site reliability engineer

Chet  Lubowitz

Chet Lubowitz

1595429220

How to Install Microsoft Teams on Ubuntu 20.04

Microsoft Teams is a communication platform used for Chat, Calling, Meetings, and Collaboration. Generally, it is used by companies and individuals working on projects. However, Microsoft Teams is available for macOS, Windows, and Linux operating systems available now.

In this tutorial, we will show you how to install Microsoft Teams on Ubuntu 20.04 machine. By default, Microsoft Teams package is not available in the Ubuntu default repository. However we will show you 2 methods to install Teams by downloading the Debian package from their official website, or by adding the Microsoft repository.

Install Microsoft Teams on Ubuntu 20.04

1./ Install Microsoft Teams using Debian installer file

01- First, navigate to teams app downloads page and grab the Debian binary installer. You can simply obtain the URL and pull the binary using wget;

$ VERSION=1.3.00.5153
$ wget https://packages.microsoft.com/repos/ms-teams/pool/main/t/teams/teams_${VERSION}_amd64.deb

#linux #ubuntu #install microsoft teams on ubuntu #install teams ubuntu #microsoft teams #teams #teams download ubuntu #teams install ubuntu #ubuntu install microsoft teams #uninstall teams ubuntu

Wilford  Pagac

Wilford Pagac

1599937200

How to Build Your SRE Team

As you implement SRE practices and culture at your organization, you’ll realize everyone has a part to play. From engineers setting SLOs to management upholding the virtue of blamelessness to marketing teams conducting retrospectives on email campaigns, there’s no part of an organization that doesn’t benefit from the SRE mentality.

However, while it’s not necessary to have people with the title of ‘SRE’ to successfully adopt the best practices of SRE, having people who are dedicated to stewardship of SRE practices is important to achieve reliability excellence. In this blog post, we’ll look at some of the many roles an SRE can play, and how to find people with those skill sets.

#devops #teams #site reliability engineering #site reliability #site reliability engineer #site reliability engineering tools

Aditya Goswami

Aditya Goswami

1613637410

How To Hire Dedicated Software Development Team

We all have been agreeing that we need to take the help of top talent to fulfill the requirements of our complex tasks at some business point. Sometimes, your in-housing team fails to match client’s requirements, or we can say market needs. At that moment, you need to take one step forward and hire dedicated software development team to match the client’s requirements and market trends. Before going ahead, take a look at the dedicated development team model.

When you are going to do a partnership with a software development company, a dedicated software development team is one method. On the other hand, fixed price and time are other models. Every model has its uniqueness, benefits, and drawbacks. Let’s talk about a dedicated development team.

When clients look for a dedicated team for software development, they want to hire a team of developers to fulfill the tasks of the complex project. That team of developers collaborates with the in-housing squad, although they work remotely. They take responsibility for the project and try to make the project successful. They dedicate themselves to match all requirements of the project in the market or the latest trends.

How To Hire Dedicated Software Development Team

Dedicated software development team - Talents

  • Backend and frontend developers
  • Project manager
  • Business analysts
  • DevOps
  • UX/UI designers
  • Quality assurance engineers

When hiring a development team is a Good Choice?

  • When you have some complex project, and the in-housing team is inexperienced.

  • When you don’t have a resource of the dedicated web development team to match the complexity of your projects.

  • When you want to take your business to the next level in terms of client satisfaction and expertise.

  • When you have multiple projects aligned with the same deadlines, a software development dedicated team is an excellent choice to go with.

  • When you don’t have enough time to hire a team of developers for your in-house.

  • When you expand your business with a dedicated software development team, they take care of your specific needs and reach out to all the possible and desired objectives.

Benefits of outsourcing a dedicated team

Because of the following reasons, you need to hire development teams for your business.

Cost-effectiveness
When looking for a dedicated development team for hire, you do not require to spend your valuable time hiring IT specialists individually and forming a team. You also not needed to build an infrastructure for them. They will work remotely with their resources, so there is no additional cost. They can start working on your project by the time you hire dedicated team, and there is no delay or settlement needed.

Focus on the projec

The software dedicated development team you hire does the work for only your project during the set time period. So, their full focus is solely on your project.
You can also check the work process and get updates regarding your project regularly. This collaboration takes your project to the next level and provides the best satisfaction to the clients.

Flexible approach

A dedicated development team is the best choice for large-scale projects. It gives you one benefit: if you require more developers between the projects or want to cut down your team size, you can do it. Dedicated developers are very flexible; they take any issues and react to get the best output accordingly.

Maximum effect and speed

They understand your business goals and understand the importance of matching deadlines. They keep track of work progress, so they can give you the reports of completed tasks and future outlines if you ask. You will get maximum efficiency and high speed with a dedicated team for software development.

After knowing the advantages of developers outsourcing dedicated teams, we are now going to look at how to hire dedicated software development team.

How to hire dedicated software development team?

Hire a development team for your organization is a stressful task for organizations as you need to focus on several factors. I know it is a crucial task for your organization, but stress, you do not need to think about. A few ways are available to hire a dedicated software development team for your organization, like finding them from Google organic search or B2B portals.

Narrowing down your search, and select partner through:

  • Google top 10 result
  • B2B portal (Clutch)
  • Freelance workplaces (Upwork)
  • StackOverflow
  • GitHub

How to Set-up, a dedicated software development team?

After choosing your offshore partner, now it’s time to follow the process for setting up your dedicated development team.

Well-defined business objectives are needed.

You need to explain all your business requirements, including the deadline and desired workflow you wanted, development team size, and type of expertise you require.

**Assembling the team **

Individual hiring can take one or more months, but with a dedicated team model, you bring your team to your work within one week.

Talent selection

After finding a dedicated team, selected the best-qualified team for your project with factors like expertise, efficiency, tech skill, English fluency, and other aspects of your project.

Integrating the team

After selecting the team based on your skills requirements, the group joins the project in progress quickly. Now, we can say business owners take the best step to get a business boost soon in the market.

Criteria that you need to look at while hiring a dedicated team.

With this model, you hire a development team and start working on your project like your in-housing team. For making any product successful, you must have to look for the right developers and team members. Here we will look at a few criteria you need to keep in mind while hiring a dedicated development team.

Portfolio: Take note that whether the team you are hiring is proved the portfolio or not

Reviews: Take a look at the reviews of that dedicated team.

Skillset: Make sure the dedicated team matches all the skills you require.

Language: Take note that the dedicated team has a good command of language.

Cost: Make sure the decided price is not beyond your budget.

The number of members: Based on your project deadline, decide the number of developers you require.

Wrapping Up

Being a business person, everyone wants the best for their business. No one wants their business to perform poorly and not be able to fulfill the market requirements. If your business is going in the wrong direction, it is time for you to call a dedicated team to lift your business up.

#dedicated software development team #hire dedicated software development team #software development dedicated team #dedicated team for software development #hire dedicated development team #hire development team

Vincent Lab

Vincent Lab

1605176864

How to do Problem Solving as a Developer

In this video, I will be talking about problem-solving as a developer.

#problem solving skills #problem solving how to #problem solving strategies #problem solving #developer