How to Automate Incident Management with Code and Get Better Results

How to Automate Incident Management with Code and Get Better Results

In this tutorial, we will learn how to Automate Incident Management with Code and Get Better Results. This article will discuss the evolutionary jump from the sleepy human to the support model, wherein the system itself automatically handles triage and the initial response to an incident.

When something goes wrong in your production environment, you want your best and brightest minds to start working on the problem as soon as possible. The best time for me to work on a production problem is when I’ve got my day planned, I’ve just finished my morning coffee, and my mind is primed and ready for action. Unfortunately, production incidents seldom occur at this time; usually, it’s more like 3:24 a.m. I know from experience that someone who stumbles out of bed and fumbles for their phone and laptop is not going to be in top form for at least ten minutes or so, if you’re lucky!

What if you could leverage the mental faculties of the engineer whose mind is prepared and focused to build solutions, for addressing problems that happen at any time of the day or night? This article will discuss the evolutionary jump from the sleepy human to the support model, wherein the system itself automatically handles triage and the initial response to an incident. You’ll find yourself with a more resilient system, and your engineers will be able to perform at their best and add more value for your customers. It’s a win-win situation.

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