Build a Two-way Customer Support System with SMS

Build a Two-way Customer Support System with SMS

Businesses across the internet interact with millions of customers every day. Providing customers with a positive experience helps to build a strong brand image and increases their trust

Businesses across the internet interact with millions of customers every day. Providing customers with a positive experience helps to build a strong brand image and increases their trust. Reliable, fast, and helpful customer support is a key component of great customer service and it all starts by providing a convenient and simple way to get in touch. Just as crucial is the need to provide your customer support team with the tools they need to assist your customers.

In this tutorial, we’ll build an application that forwards incoming SMS in real-time and allows us to reply directly from a Slack channel using TwilioSlack, and the Symfony framework.

In doing so, you’ll see the Symfony Notifier Component in action and understand how to leverage it’s abstraction to communicate between the customer and your support staff through different communication channels. Finally, we’ll look at how to react to incoming SMS and Slack messages using webhooks, and proxy the messages between the two platforms.

Prerequisites

To complete this tutorial you will need the following:

You will also need an active Twilio phone number with SMS capabilities. If you don't already have a phone number you can purchase one here.

Create a New Symfony Application

To begin we will create a new Symfony project. We'll be using the Symfony binary to generate the project for us, so if you don't already have it installed, you can follow the installation instructions from the Symfony documentation. Once you have the Symfony binary installed, run the following command in a terminal:

$ symfony new --full --version=5.1 sms-slack-proxy && cd sms-slack-proxy

code visual studio code

Bootstrap 5 Complete Course with Examples

Bootstrap 5 Tutorial - Bootstrap 5 Crash Course for Beginners

Nest.JS Tutorial for Beginners

Hello Vue 3: A First Look at Vue 3 and the Composition API

Building a simple Applications with Vue 3

Deno Crash Course: Explore Deno and Create a full REST API with Deno

How to Build a Real-time Chat App with Deno and WebSockets

Convert HTML to Markdown Online

HTML entity encoder decoder Online

COMO USAR e trabalhar com Code Review no Visual Studio Code

💲 Live CollabPlay: https://youtu.be/B6LCFSPdsE0 💲 Hospedagem com Desconto Exclusivo: https://tekers.tech/4e587 Não é todo programador que gosta de compartilh...

User Snippets (Code Shortcuts) in Visual Studio Code

#vscode Hello, my friends and fellow developers, this video is all about User Snippets. That means the Snippets (Code Shortcuts) that you can make for yourse...

Python в Visual Studio Code

We are pleased to announce that the July release of the Python extension is now available for Visual Studio Code. You can download the Python extension from the Marketplace, or install it directly from the extension gallery in Visual Studio Code. If you already have the Python extension installed, you can also get the latest update by restarting Visual Studio Code. You can read more about Python support in Visual Studio Code in the documentation .

C++ Development with Visual Studio Code

If you’re looking for a fast and lightweight open-source code editor, Visual Studio Code has you covered. Come for a deep dive into the features of Visual Studio Code which provide a rich, productive environment for C++ development.

The History of Visual Studio Code

We speak to the creator of Visual Studio Code about the early challenges to now becoming the most popular development environment in the world.