The hope is that with this new NLP-based system, veterans will be more likely to receive the care they need in a timely manner.
When you think of Veterans Affairs, what comes to mind? Responsiveness? Quality? Customized real-time support? Many of you likely said the exact opposite of that, and that’s something the VA is hoping to change.
With 75% of Americans believing that veterans’ services are a vital priority and Veterans Affairs holding one of the lowest favorability ratings of most government services, handling the tricky care of the nation’s veterans during a pandemic is more important than ever. With new input from AI-driven systems, the VA could see those desired improvements.
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