Eric  Bukenya

Eric Bukenya

1622915400

4 reasons customers are asking service partners for Azure Lighthouse

This blog post was co-authored by Sonia Cuff, Senior Cloud Advocate Azure

With an increasingly complex security landscape and an ever-growing service partner portfolio, how do you stay on top of industry-standard best practices? As your business needs grow, you employ more and more partners to support your infrastructure, network, apps, and employees, but with that support comes a required level of access—how do you keep track of who has access to what and what exactly they’re doing to your resources?

Typically, when working with a Managed Service Provider (MSP) to manage your Azure estate, you would provision guest identities for the service partner within the Azure tenant, where the resources live. While this gives you full control over the service partner’s footprint on your environment, this option often involves significant overhead on your end.

For example, you need to ensure timely deprovisioning of service partner identities when that identity is no longer associated with an engagement in your estate. Many customers often overcome some of the associated overhead by giving named accounts from the service partner a higher level of role-based access control over a larger scope than required—sometimes to their entire Azure tenant. While contributor or privileged access is critical for service partners to deliver certain services, not every operator at the service partner needs this level of standing access. However, the associated overhead of managing tens or hundreds of service partner identities, sometimes for multiple service partners, is expensive and laborious for many customers.

You need a solution to give you peace of mind that your partners can efficiently support your organization without compromising security—something that enables zero-trust security and least-privileged access principles with just enough and just-in-time access to granular scopes.

Azure Lighthouse helps you take control, stay secure, and be informed. Let’s take a look at the top four reasons why our customers are asking their service partners for Azure Lighthouse.

1. Securely onboard a service provider with Azure Lighthouse

Customers can access service partner offers in the marketplace or through deployed Azure Resource Manager (ARM) templates. These offers specify which users, groups, and automation accounts need authorization in order to deliver the managed service. For example, you may see an offer that grants all service partner support agents Reader access to your Azure subscription with only certain members gaining Backup Contributor access.

2. View and manage your service partners in a centralized control plane

The Azure Lighthouse Service Providers experience in the Azure portal provides details about your service partners and their related Azure Lighthouse offers, allowing you to delegate specific resources and update to the latest versions of the offers, and discover other service partner offers. At any time, you can remove a service partner’s access by deleting the delegation from within your Azure portal. This also means reduced overhead —for example, you do not have to keep up to date with any changes made to employees that aren’t your staff. If the service partner is using groups in their Azure Lighthouse offers, they can manage the group membership on their own tenant. If the service provider is using individual named users or automation accounts, then you can view and update to the latest Azure Lighthouse offer from the service partner.

3. Gain full visibility into changes made by the service partner in your Azure environment

With Azure Lighthouse, you can view Azure Activity Logs from your Azure Tenant, filter to scopes delegated to a service partner, and view all create, read, update, and delete (CRUD) actions taken against these Azure resources (for example, creating, updating, or deleting resources). If any individual or service principal from the service partner acts against a customer resource, the associated contact email will be logged against that action in your activity log, giving you full visibility into any changes made by the service partner on delegated scopes. Additionally, actions against this service partner’s activity are still governed—for example, Azure policies that you might have specified at a higher-scope, such as a management group, will still be enforced against service partner activity.

4. Enable further granularity and security with privileged identity management and MFA private preview

At Microsoft Inspire 2020, Azure Lighthouse announced an integration with Azure Privileged Identity Management (PIM) in private preview. The integration allows Azure Lighthouse offers to now be authored to require service partner operators to elevate to a privileged role and/or use Azure Multi-factor Authentication (MFA) before performing privileged operations on your scopes. (Currently, the Azure AD P2 or E5 license is only required on the service partner’s tenant, irrespective of the Azure AD SKU the customer may have.)

Announcing a new web experience for customers

Recently, the Azure Lighthouse product page on azure.com was redesigned to showcase the benefits of working with an Azure Lighthouse-enabled partner, including resources, videos, and customer testimonials for customers. To learn more, head to our Azure Lighthouse homepage and the Azure Lighthouse page for partners.

#azure marketplace #azure lighthouse

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4 reasons customers are asking service partners for Azure Lighthouse
Eric  Bukenya

Eric Bukenya

1622915400

4 reasons customers are asking service partners for Azure Lighthouse

This blog post was co-authored by Sonia Cuff, Senior Cloud Advocate Azure

With an increasingly complex security landscape and an ever-growing service partner portfolio, how do you stay on top of industry-standard best practices? As your business needs grow, you employ more and more partners to support your infrastructure, network, apps, and employees, but with that support comes a required level of access—how do you keep track of who has access to what and what exactly they’re doing to your resources?

Typically, when working with a Managed Service Provider (MSP) to manage your Azure estate, you would provision guest identities for the service partner within the Azure tenant, where the resources live. While this gives you full control over the service partner’s footprint on your environment, this option often involves significant overhead on your end.

For example, you need to ensure timely deprovisioning of service partner identities when that identity is no longer associated with an engagement in your estate. Many customers often overcome some of the associated overhead by giving named accounts from the service partner a higher level of role-based access control over a larger scope than required—sometimes to their entire Azure tenant. While contributor or privileged access is critical for service partners to deliver certain services, not every operator at the service partner needs this level of standing access. However, the associated overhead of managing tens or hundreds of service partner identities, sometimes for multiple service partners, is expensive and laborious for many customers.

You need a solution to give you peace of mind that your partners can efficiently support your organization without compromising security—something that enables zero-trust security and least-privileged access principles with just enough and just-in-time access to granular scopes.

Azure Lighthouse helps you take control, stay secure, and be informed. Let’s take a look at the top four reasons why our customers are asking their service partners for Azure Lighthouse.

1. Securely onboard a service provider with Azure Lighthouse

Customers can access service partner offers in the marketplace or through deployed Azure Resource Manager (ARM) templates. These offers specify which users, groups, and automation accounts need authorization in order to deliver the managed service. For example, you may see an offer that grants all service partner support agents Reader access to your Azure subscription with only certain members gaining Backup Contributor access.

2. View and manage your service partners in a centralized control plane

The Azure Lighthouse Service Providers experience in the Azure portal provides details about your service partners and their related Azure Lighthouse offers, allowing you to delegate specific resources and update to the latest versions of the offers, and discover other service partner offers. At any time, you can remove a service partner’s access by deleting the delegation from within your Azure portal. This also means reduced overhead —for example, you do not have to keep up to date with any changes made to employees that aren’t your staff. If the service partner is using groups in their Azure Lighthouse offers, they can manage the group membership on their own tenant. If the service provider is using individual named users or automation accounts, then you can view and update to the latest Azure Lighthouse offer from the service partner.

3. Gain full visibility into changes made by the service partner in your Azure environment

With Azure Lighthouse, you can view Azure Activity Logs from your Azure Tenant, filter to scopes delegated to a service partner, and view all create, read, update, and delete (CRUD) actions taken against these Azure resources (for example, creating, updating, or deleting resources). If any individual or service principal from the service partner acts against a customer resource, the associated contact email will be logged against that action in your activity log, giving you full visibility into any changes made by the service partner on delegated scopes. Additionally, actions against this service partner’s activity are still governed—for example, Azure policies that you might have specified at a higher-scope, such as a management group, will still be enforced against service partner activity.

4. Enable further granularity and security with privileged identity management and MFA private preview

At Microsoft Inspire 2020, Azure Lighthouse announced an integration with Azure Privileged Identity Management (PIM) in private preview. The integration allows Azure Lighthouse offers to now be authored to require service partner operators to elevate to a privileged role and/or use Azure Multi-factor Authentication (MFA) before performing privileged operations on your scopes. (Currently, the Azure AD P2 or E5 license is only required on the service partner’s tenant, irrespective of the Azure AD SKU the customer may have.)

Announcing a new web experience for customers

Recently, the Azure Lighthouse product page on azure.com was redesigned to showcase the benefits of working with an Azure Lighthouse-enabled partner, including resources, videos, and customer testimonials for customers. To learn more, head to our Azure Lighthouse homepage and the Azure Lighthouse page for partners.

#azure marketplace #azure lighthouse

Customer Care Services & Solutions | DK Business Patron

In a major announcement made earlier last week, the outsourcing giant DK business patron has turned over the market scenario and raised competition. The constant upgrades and inventive inputs that the competent team of DK business patron is putting in to expand their business and reform their business model have been commendable over the years and with the latest additions to their sphere of work they are proving to be a tough competition to International organizations as well.

The strategy managers at DK business patron seem to always take into account the new business opportunities arising in the outsourcing market and snatch the best of it before their competitors venture out towards expansion.

The recent expansion has been made by launching a global** customer care service** segment that is intended to cater to services like helpdesk service, phone answering, common technical support, direct response, virtual assistance, call centre consulting, social customer support and a wide array of others.

The specialty of this move is that other organizations of this stature have not stepped into business expansion this intensively and that the extensive nature of the offerings listed by the new global customer care services by DK business patron stands out in terms of variety while quality is of course guaranteed when the name of this giant is linked with the services.

Over years of extending services to National and international clients, their team has figured out the expansion strategy that should be incorporated to make DK business patron stand as a strong International organization when it comes to outsourcing services at minimal rates and uncompromised quality. The expansions such as that of the new global customer care services segment have put in the local competitors of this organization stand dilemmatic to change their strategies for combating this giant that is becoming stronger than ever.

It has also been reported that the outsourcing companies that already ran customer service are now anticipating a major fall in their percentage share specifically relating to International clients as now DK business patron has entered this segment. Considering the name of DK business patron in International client’s good books regarding the other services that they have been providing for years now, it can be understood what an impact this new proposition would makes on the competitors in this segment.

The market is now eyeing the marketing strategies that DK business patron will consider for its customer service outsourcing unit as that will play a role in identifying the manner in which competitors shall move to respond. The competitors are however aware of the fact that the name of DK business patron is going to get half of the work done when it comes to marketing but they still await the details of this launch to formulate their next move.

Reports are that their team is looking forward to taking the expansion ahead in some more segments that are arising as the latest outsourcing requirements to meet the market demand posed by the international clients mainly. Experts have to state that while venturing into expansion through multiple new units, the team has to make sure to deploy learned and professional personnel for handling the operations to stand up to the quality standards set by the parent organization.

Such developments by **DK Business Patron **have been a matter of time and not if, considering its aggressive market tactics. Such newer developments are continually adding to the firm value and also opening a wide array of opportunities for the organization with the launch of every new unit.

The segment of customer service outsourcing including inbound call center services is about to take a complete reinvention if the record of DK business patron is to be considered. The diligent team completely reforms the services with inventive technology and professional guidance to cater to their clients with the best and latest innovation that is available in the market. The market now waits for the next move of this giant and the competitors focus on retaining their percentage of clientele.

#customer care services #customer care services #customer service call centre #customer service centre

Custom Mobile App Design & Development Services in USA

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Custom Mobile App Development Services Company in USA

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Email: info@appcluesinfotech.com
Call: +1-978-309-9910

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Custom Mobile App Development Services in USA

Want to build a custom mobile app for your business or startup? We at AppClues Infotech, provide the best custom mobile app development services in USA. We have highly skilled & creative team of custom mobile app designers and developers that will help to make a perfect mobile app with the latest features & functionalities.

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