Check out the Best Practices and Process of ITIL,history of ITIL, how does itil work,its stages purpose of each stage in detail. Recently, a groupof learners, due to complete theirengineering degrees in computer science caught up with John Dell, one of our expert ITSM trainers and authors,
Recently, a groupof learners, due to complete theirengineering degrees in computer science caught up with John Dell, one of our expert ITSM trainers and authors, seeking advice on careers in ITSM. This blog is an account of the conversation which will serve ITIL aspirants well.
The learners opined that they were not very keen on programming and would like to explore what other options exist in the IT sector. They were about to graduate and were not sure there is much opportunity outside programming in IT.
John clarified that firstly, the IT sector does not revolve only around software development. The IT industry is vast and presents plenty of opportunity. He suggested they start by carrying out a quick SWOT analysis for themselves.
Majority of the learners cited that communication, good analytical and testing skills and leadership skills were their strengths;incidentally, coding and design were not particularly strengths for this group. The group recognized that IT support and the IT service industry would open up several opportunities, while programming and core software development were not areas that appealed to them.
Based on this basic SWOT analysis, John suggested that the students considerjobs related to Service management. Jumping into whatITIL is all about and how it couldpropeltheir career.
IT Management mainly involves Software Development & Management, IT Infrastructure Management, and IT Service Management. The ITILFramework refers to set of best practices, guidelines, methodologies designed by industry experts to align their IT Services with customer and business strategic goals. So, this framework provides uniform and consistent guidelines to all IT industries to define their IT Service Management processes.
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