Modernize Support Logs Using Simple Python Commands

Modernize Support Logs Using Simple Python Commands

Modernize Support Logs Using Simple Python Commands. I will explain how using simple machine learning concepts we can enrich our call centers/support division activities in our own organization or customer organization. What and how we can make a difference to the current environment using ML in giving better service time in resolution of customer calls and avoiding repetition of the same issues being raised by multiple users of the same customer with slight variation thus adding the issues backlog count.

In this blog, I will explain how using simple machine learning concepts we can enrich our call centers/support division activities in our own organization or customer organization. The blog only gives an insight into what and how we can make a difference to the current environment using ML in giving better service time in resolution of customer calls and avoiding repetition of the same issues being raised by multiple users of the same customer with slight variation thus adding the issues backlog count. The Blog primarily focuses on the use of data science tools and techniques and assumes the reader is aware of concepts. In the first part of this blog, let’s see how we can start creating a useful issue resolution log which is very handy for call center/support L1, L2 (Level 1 and Level 2) guys as they have to constantly face the customers once the product is put in Production /live environment.

But before we get to the resolution log, lets first quickly look at the tools and techniques required and refresh our learnings again.

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Data Science Projects | Data Science | Machine Learning | Python

Practice your skills in Data Science with Python, by learning and then trying all these hands-on, interactive projects, that I have posted for you.

Data Science Projects | Data Science | Machine Learning | Python

Practice your skills in Data Science with Python, by learning and then trying all these hands-on, interactive projects, that I have posted for you.

Data Science Projects | Data Science | Machine Learning | Python

Practice your skills in Data Science with Python, by learning and then trying all these hands-on, interactive projects, that I have posted for you.

Data Science Projects | Data Science | Machine Learning | Python

Practice your skills in Data Science with Python, by learning and then trying all these hands-on, interactive projects, that I have posted for you.