As per a survey by Oracle in 2017, 80% of business respondents were already using or planned to use AI chatbot by 2020. The statistics seem to be accurate since it is estimated that by 2020, 85% of business interactions will be done through chatbots. Their popularity is very well justified. These interactive platforms that communicate in a human-like manner offer several benefits — the biggest being round-the-clock availability on email, SMS, live chat, and apps. As a result, the possibilities for the sales and services team widen considerably.
Top trends for chatbots in 2020
Here’s a look at which chatbot trends will dominate in the upcoming year:
1. More refined conversations
The primary purpose of AI chatbots is not only to provide support and services but to do so like a human. With the increased popularity of chatbots, the technologies powering them – namely NLP, AI, and machine learning- are being refined.
As a result, chatbots will increasingly be able to hold conversations like humans instead of providing bland cardboard responses because they are designed to understand the nuances of human languages.
2. Data-driven customer insights
The great thing about AI chatbots is that they can make notes, a.k.a, collect data while they are holding conversations or immediately after it. This means that instead of relying on guessed customer personas, you can know what your customers are actually like, what their most common pain points are, what they expect of you, and so on. Using this information, you can further refine your chatbot service to provide greater personalization.
3. Automated support
This trend will be most apparent in call centers where the employees’ main job is to provide customer support and address customer requests 247. Bringing in AI chatbots to provide customer service at the initial level can reduce up to 30% of costs. You’ll need to hire lesser people to attend calls and respond to emails. Requests and problems that are more complicated in nature can be scaled up to the specialist (human) support team.
4. Messenger bots
Calls aren’t conducive at all times, and email conversations can stretch out over days, which is why 68% of consumers prefer messaging as the go-to way for staying in touch with a business. Not only do bots help in customer support and lead generation, but they are also preferred choice while making a purchase, according to 47% of consumers.
5. Bots for payment
Million of businesses use social media as part of their selling process. Currently, though, they use it for awareness and traffic/ lead generation. The final conversion is done on the website only.
However, by investing in robust security infrastructure, businesses can encourage customers to pay and purchase on social media platforms via payment bots. Facebook has over 300,000 chatbots that have the potential to make the payment method smooth and seamless.
Overall, AI chatbots promise to improve and increase the efficiency of every business process that leverages them. As the trends mentioned above catch on and more businesses adopt AI chatbots, they’ll definitely witness a positive impact on customer satisfaction, sales, and profits.
#chatbot #ai #technology #techtrends
The critical industry that has been massively impacted by the pandemic is the healthcare sector; however, AI’s involvement has helped the industry weather the pandemic storm. The AI applications by companies bring back patients’ lives from the edge and improve diagnostics and treatment and help healthcare providers make informed decisions quickly. One such application has been developed by Hospido, India’s first holistic cancer care platform with which cancer patients can get the right treatment advice from India’s best cancer doctors, without visiting hospitals amid pandemic.
The pandemic lockdown has forced many people, including cancer patients, to avoid hospitals and discontinue their treatment due to coronavirus risk. And this is what triggered Karan Chopra, the founder of Hospido to bring out quality healthcare to these cancer patients through telemedicine and satellite treatments centres for providing the right treatment at the right time. In this article, Analytics India Magazine, got in touch with him to understand how this startup revolutionised cancer carer amid pandemic.
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Chatbots for businesses help them engage their website visitors and convert them into potential customers. The implementation of chatbots transforms the way businesses interact with their users. They can use a chatbot AI for sales, marketing, customer support, and automate many other business tasks.
The AI chatbots have revolutionized the customer service experience and enabled businesses to serve their customers in a better way. Chatbots, if created and used right, can help you take your business to all-new levels of success.
To make the best AI chatbot for your business, you need an efficient chatbot builder with various advanced features. In this post, we have listed different chatbot builders with their features, pros, and cons. Just go through the post and find the one that best fits your business needs.
chatbot for your business.
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It’s said that Artificial Intelligence will be just as smart as humans by 2050. Experts like Ray Kurzweil have even predicted that we’ll achieve a technological singularity by 2045.
From that point on, it’s believed that AI will start inventing Nobel Prize-winning inventions every 5 minutes. Granted it’s gonna be out of our control, but hey, at least we’ll see a revolutionary breakthrough.
We may think that these claims are outlandish and ridiculous, but if someone were to tell me in the 70s that there will be self-driving cars in the future, I would’ve wanted to smoke whatever they were smoking.
But guess what, here we are in 2020, and Tesla already has their self-driving cars on the roads right now. And these were all recently developed technologies. Did you know that the first chatbot was actually launched in 1966?
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What if I told you the 1st time people thought of machines replicating human conversations was almost 70 years ago!
And that’s when the Turing Test was developed. The Turing Test was the 1st of its kind, it asks the question “Can Machines Think?”. Alan Turing proposed The Imitation Game. Here an interrogator will talk to a person, X, and a machine, Y, through a series of written questions and determine if X is a person or a machine.
Even though the test has its flaws and saw a lot of criticism, the test is still in use today. Since then, this fascination of getting machines to answer our questions has only increased and today one facet of it is called “Chatbots”.
Recently, some updates were made to the International Data Corporation (IDC) Worldwide Semiannual Cognitive Artificial Intelligence Systems Spending Guide, which suggested that spending on cognitive and AI systems will reach $77.6 billion in 2022, that’s almost 3X the $24.0 billion forecast for 2018.
The largest and fastest-growing technology category goes to “Software”, in which around 40% of all cognitive/AI spending with a five-year CAGR of 43.1%. Cognitive/AI spending will be focussed on 2 areas:
#chatbots #ai-chatbot #chatbot-design #enterprise-chatbots #chatbot #ai
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Using chatbot apps for business development is a trend. Our developers build apps using the latest technologies like Dialogflow, IBM Watson, Amazon Lex, fastText, Rasa NLU, & Microsoft Bot Framework.
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