Full-Service Ownership: The Key to Unlocking Business and Customer Value

Full-Service Ownership: The Key to Unlocking Business and Customer Value

Full-Service Ownership: The Key to Unlocking Business and Customer Value. Full-service ownership brings experts closer to their customers and the business outcomes driven by their software. Who relies on their services, and what the end goal is for delivery.

Over the last few decades, software certainly “ ate the world.” Today, software is rebuilding and supporting enterprises during a time of uncertainty and change. The way we write, deploy and maintain software is changing — so technical operations teams need to change, too. Our  research found that 80% of companies are experiencing increased demand for digital services, and more than half (53%) believe this pressure has reached unprecedented levels in the past 3-6 months. This places tremendous strain on IT and DevOps teams.

In this context, traditional operating models no longer keep pace with modern development processes, application stacks, and the rate of change required. Traditional, centralized management is failing as software, systems and teams increase in complexity. It is easy enough for fresh new startups building applications from scratch, but most of us have already invested and built skills in how software was built yesterday. This is difficult to change. Today’s enterprises are now undergoing digital transformation and a new approach is needed to ensure contemporary software stacks are always on and delivering maximum value.

This is where full-service ownership comes in. The idea is simple — today’s digital services are powered by microservices that are constantly changing. These microservices enable rapid development, deployment and flexibility. Behind those rapidly changing microservices are distributed technical teams who are building, testing, rolling out and maintaining what’s there independently. Full-service ownership brings these experts closer to their customers and the business outcomes driven by their software. But getting there takes time, change and the right tools.

Stepping Up

There was a time when software development worked very differently. In the days before Agile and DevOps, developers wrote monolithic towers of code that went into production on static four or five-tier technology stacks. After deployment, they handed them over to multiple siloed teams. This process was consistent but was slow and inefficient. Software changed infrequently as a result.

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