In this blog, let’s quantify all complexities of handling an incident in a well-structured format with an intent to help handle every incident effectively. Take a quick look at incident lifecycle in SRE.
As the saying goes, “Every problem we face is a blessing in disguise.” Along similar lines, every incident in system infrastructure helps product development & engineering teams understand better about the capabilities of system architecture. This can further help organizations in building a sustainable and reliable product.
In this blog, let’s quantify all complexities of handling an incident in a well-structured format with an intent to help handle every incident effectively.
ITIL 2011 defines Incident as:
“An unplanned interruption to an IT service or reduction in the quality of an IT service or a failure of a Configuration Item that has not yet impacted an IT service [but has potential to do so]”
Clearly, in order to maintain acceptable service levels, it is important to resolve incidents and restore normal services as quickly as possible.
ITIL defines a standard lifecycle of an incident. While the actual activities that occur during each phase have changed over time, it is still a good starting point for a detailed description of incidents.
DevOps and Cloud computing are joined at the hip, now that fact is well appreciated by the organizations that engaged in SaaS cloud and developed applications in the Cloud. During the COVID crisis period, most of the organizations have started using cloud computing services and implementing a cloud-first strategy to establish their remote operations. Similarly, the extended DevOps strategy will make the development process more agile with automated test cases.
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The year 2020 has arrived, and its arrival brings a lot of innovations and transformations in the Information and Technology (IT) sector to DevOps technologies.