parthiba kumar

parthiba kumar

1635162036

Best Communication API & SDK Providers For 2022 Reviews & Comparison

Communications Platform as a Service (CPaaS) has gained momentum in the digital landscape in the last decade. With work from home becoming the norm, businesses have adapted to secure virtual communication platforms that connect their employees and their clients. 

Globally, CPaaS has generated a revenue of $8.6 billion in 2021. CPaaS providers have been widely accepted because they provide scalability and flexibility within the existing application that businesses use. 

In this article, we are going to discuss the 5 best chat communication API & SDK providers

What Does Communication API Mean?

An application programming interface (API) that connects and transfers information of two software products that are hosted on the cloud is a communication API. It can be used to add any feature to an existing app, such as SMS, MMS, voice call, video call, social media, and chat applications. Advanced communication API can use artificial intelligence (AI) and machine learning (ML) for high-tech functionality.

Popular 5 Digital Communication API & SDK Platform Providers Reviewed and Compared (2022)

1. CONTUS MirrorFly Communication API & SDK

CONTUS MirrorFly is a leading real-time chat ,video and voice  communications API & SDK provider It provides a customized solution for SMS, live chat, voice conference, video conference on mobile and web applications. Developers can integrate the API into their applications and systems within a few days. MirrorFly has experienced developers who can cater to any industry and any business. 

The CPaaS API & SDK can be integrated into the existing business solution regardless of the theme, design, platform, features of the app. Healthcare, in-game chat, eLearning, consultation apps, remote collaboration tools are some of the industries that CONTUS MirrorFly has helped scale using its secure communication with API

CONTUS MirrorFly Communicaton API & SDK Features

  1. One-to-one chat
  2. Unlimited Video and Audio Calling
  3. Fully Customizable API & SDK
  4. White-label Chat Solution
  5. One-to-one video call
  6. Video conferencing
  7. Pre-built UI/UX Design

Pricing : One-time license. Customized pricing plans.

2. Twilio Communication APIs for SMS,Video and Voice

Twilio boasts of 2,35,000 active user accounts around the globe and has generated a revenue of $668.9 million in 2021. It is one of the oldest and widely known CPaaS players in the global market. 

Twilio offers all the tools a developer requires to transform a mobile app and web app with all the communication features. Integrating Twilio’s API into a business app would take a few days but it is worth saving the time, money, and effort of creating the tools from scratch. Integration requires coding, but once the application is ready for use it is extremely user-friendly. Businesses that have separate channels for communication can integrate the twilio communication API into each of the channels

Twilio Communication API & SDK Features

  1. API call speed
  2. Text message – SMS, MMS
  3. Voice chat
  4. Live chat – WhatsApp
  5. Integration with any CMS
  6. Proxy phone number
  7. Audio notes, message templates
  8. Cross-channel support

Pricing : Pay-as-you-go model

3. MessageBird Communication API 
If you want to build a chat app, MessageBird is the answer. Developers will love this CPaaS as integration of MessageBird API & SDK into a business app and the web is easy. Also, customization is simple when compared to other CPaaS counterparts. The visual editor is offered in the package that helps develop API. 

It provides a direct-to-carrier environment that facilitates advanced global service. Businesses that do not have in-house developers can also easily integrate MessageBird chat API & SDK into their apps and web because it has a simple dashboard that does not require developers to access. Also, no coding is required for integration.

MessageBird API & SDK Features

  1. Omnichannel engagement
  2. Data automation
  3. Drag-and-drop builder
  4. One-click video meeting platform
  5. Google business messages
  6. SMS, live chat
  7. Voice calls
  8. Social media – Instagram, WhatsApp
  9. e-mail communication

Pricing : MessageBird has 3 pricing plans and for the businesses who want customized plans, that is also made available.

  • Start-up plan – Free
  • Pro plan - $50/month
  • Pro Plus - $150/month
  • Custom plan

4. Plivo Communication API 

Businesses can use Plivo to build a real-time chat app. It offers SMS and voice connectivity in more than 200 countries around the world. SMS feature can be used to send reminders, automated alerts messages, authentication codes, customer surveys, and rich media. Voice API can be utilized for one-to-one calls, audio alerts, conference call bridges, forwarding, etc. 

Plivo is well known for its popular in app messaging API provider for mobile app . Businesses that are looking for specialized messaging and voice support can opt for Plivo. It also has a self-service platform that has information on technology and knowledgebase for developers. This can be used for the integration and customization of Plivo API & SDK into an app or web.

Pilvo Communication API & SDK Features

  1. Cloud SIP trunk calling
  2. SMS, MMS
  3. Voice calling
  4. Local, mobile, and toll-free numbers for any part of the world
  5. Number lookup
  6. Self-service platform

Pricing : Pay-as-you-go pricing

5. Vonage Communication API 

Vonage is one of the best communication API & communication SDK providers. It generated a revenue of $351.5 million in 2021. Vonage combines the technology of TokBox and Nexmo to offer a highly scalable CPaaS solution. It is a unique platform that offers multiple cloud communication channels. It is highly scalable and customizable for a business of any size and stage. 

Small businesses and enterprises who want to offer better customer service through multiple channels and scale fast should opt for Vonage. It offers multiple options that are not available at other communication APIs making it stand out in the CPaaS market.


Vonage Communication API & SDK Features

  1. Call following
  2. Call forwarding
  3. Call flip
  4. VoIP system on mobile phone
  5. Single extension for multiple devices
  6. Call routing
  7. Use phone system from desktop
  8. Virtual voicemail
  9. Visual voicemail

Pricing

  • Mobile - $19.99 + taxes (monthly)
  • Premium – desktop & mobile apps - $29.99 + taxes (monthly)
  • Advanced – with premium calling features - $39.99 + taxes (monthly)

Conclusion

We have discussed the 5 global leaders in digital communication API in 2022 in detail. Businesses of any nature and any size can utilize communication API SDK in their software/app to streamline the communication process, make it secure, and personalize it for their customers. It is highly customizable and scalable. You can choose the CPaaS provider that has the features you need at the right price plan. Incorporate cutting-edge technology into your business and see it soar to great heights.

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Top 10 API Security Threats Every API Team Should Know

As more and more data is exposed via APIs either as API-first companies or for the explosion of single page apps/JAMStack, API security can no longer be an afterthought. The hard part about APIs is that it provides direct access to large amounts of data while bypassing browser precautions. Instead of worrying about SQL injection and XSS issues, you should be concerned about the bad actor who was able to paginate through all your customer records and their data.

Typical prevention mechanisms like Captchas and browser fingerprinting won’t work since APIs by design need to handle a very large number of API accesses even by a single customer. So where do you start? The first thing is to put yourself in the shoes of a hacker and then instrument your APIs to detect and block common attacks along with unknown unknowns for zero-day exploits. Some of these are on the OWASP Security API list, but not all.

Insecure pagination and resource limits

Most APIs provide access to resources that are lists of entities such as /users or /widgets. A client such as a browser would typically filter and paginate through this list to limit the number items returned to a client like so:

First Call: GET /items?skip=0&take=10 
Second Call: GET /items?skip=10&take=10

However, if that entity has any PII or other information, then a hacker could scrape that endpoint to get a dump of all entities in your database. This could be most dangerous if those entities accidently exposed PII or other sensitive information, but could also be dangerous in providing competitors or others with adoption and usage stats for your business or provide scammers with a way to get large email lists. See how Venmo data was scraped

A naive protection mechanism would be to check the take count and throw an error if greater than 100 or 1000. The problem with this is two-fold:

  1. For data APIs, legitimate customers may need to fetch and sync a large number of records such as via cron jobs. Artificially small pagination limits can force your API to be very chatty decreasing overall throughput. Max limits are to ensure memory and scalability requirements are met (and prevent certain DDoS attacks), not to guarantee security.
  2. This offers zero protection to a hacker that writes a simple script that sleeps a random delay between repeated accesses.
skip = 0
while True:    response = requests.post('https://api.acmeinc.com/widgets?take=10&skip=' + skip),                      headers={'Authorization': 'Bearer' + ' ' + sys.argv[1]})    print("Fetched 10 items")    sleep(randint(100,1000))    skip += 10

How to secure against pagination attacks

To secure against pagination attacks, you should track how many items of a single resource are accessed within a certain time period for each user or API key rather than just at the request level. By tracking API resource access at the user level, you can block a user or API key once they hit a threshold such as “touched 1,000,000 items in a one hour period”. This is dependent on your API use case and can even be dependent on their subscription with you. Like a Captcha, this can slow down the speed that a hacker can exploit your API, like a Captcha if they have to create a new user account manually to create a new API key.

Insecure API key generation

Most APIs are protected by some sort of API key or JWT (JSON Web Token). This provides a natural way to track and protect your API as API security tools can detect abnormal API behavior and block access to an API key automatically. However, hackers will want to outsmart these mechanisms by generating and using a large pool of API keys from a large number of users just like a web hacker would use a large pool of IP addresses to circumvent DDoS protection.

How to secure against API key pools

The easiest way to secure against these types of attacks is by requiring a human to sign up for your service and generate API keys. Bot traffic can be prevented with things like Captcha and 2-Factor Authentication. Unless there is a legitimate business case, new users who sign up for your service should not have the ability to generate API keys programmatically. Instead, only trusted customers should have the ability to generate API keys programmatically. Go one step further and ensure any anomaly detection for abnormal behavior is done at the user and account level, not just for each API key.

Accidental key exposure

APIs are used in a way that increases the probability credentials are leaked:

  1. APIs are expected to be accessed over indefinite time periods, which increases the probability that a hacker obtains a valid API key that’s not expired. You save that API key in a server environment variable and forget about it. This is a drastic contrast to a user logging into an interactive website where the session expires after a short duration.
  2. The consumer of an API has direct access to the credentials such as when debugging via Postman or CURL. It only takes a single developer to accidently copy/pastes the CURL command containing the API key into a public forum like in GitHub Issues or Stack Overflow.
  3. API keys are usually bearer tokens without requiring any other identifying information. APIs cannot leverage things like one-time use tokens or 2-factor authentication.

If a key is exposed due to user error, one may think you as the API provider has any blame. However, security is all about reducing surface area and risk. Treat your customer data as if it’s your own and help them by adding guards that prevent accidental key exposure.

How to prevent accidental key exposure

The easiest way to prevent key exposure is by leveraging two tokens rather than one. A refresh token is stored as an environment variable and can only be used to generate short lived access tokens. Unlike the refresh token, these short lived tokens can access the resources, but are time limited such as in hours or days.

The customer will store the refresh token with other API keys. Then your SDK will generate access tokens on SDK init or when the last access token expires. If a CURL command gets pasted into a GitHub issue, then a hacker would need to use it within hours reducing the attack vector (unless it was the actual refresh token which is low probability)

Exposure to DDoS attacks

APIs open up entirely new business models where customers can access your API platform programmatically. However, this can make DDoS protection tricky. Most DDoS protection is designed to absorb and reject a large number of requests from bad actors during DDoS attacks but still need to let the good ones through. This requires fingerprinting the HTTP requests to check against what looks like bot traffic. This is much harder for API products as all traffic looks like bot traffic and is not coming from a browser where things like cookies are present.

Stopping DDoS attacks

The magical part about APIs is almost every access requires an API Key. If a request doesn’t have an API key, you can automatically reject it which is lightweight on your servers (Ensure authentication is short circuited very early before later middleware like request JSON parsing). So then how do you handle authenticated requests? The easiest is to leverage rate limit counters for each API key such as to handle X requests per minute and reject those above the threshold with a 429 HTTP response. There are a variety of algorithms to do this such as leaky bucket and fixed window counters.

Incorrect server security

APIs are no different than web servers when it comes to good server hygiene. Data can be leaked due to misconfigured SSL certificate or allowing non-HTTPS traffic. For modern applications, there is very little reason to accept non-HTTPS requests, but a customer could mistakenly issue a non HTTP request from their application or CURL exposing the API key. APIs do not have the protection of a browser so things like HSTS or redirect to HTTPS offer no protection.

How to ensure proper SSL

Test your SSL implementation over at Qualys SSL Test or similar tool. You should also block all non-HTTP requests which can be done within your load balancer. You should also remove any HTTP headers scrub any error messages that leak implementation details. If your API is used only by your own apps or can only be accessed server-side, then review Authoritative guide to Cross-Origin Resource Sharing for REST APIs

Incorrect caching headers

APIs provide access to dynamic data that’s scoped to each API key. Any caching implementation should have the ability to scope to an API key to prevent cross-pollution. Even if you don’t cache anything in your infrastructure, you could expose your customers to security holes. If a customer with a proxy server was using multiple API keys such as one for development and one for production, then they could see cross-pollinated data.

#api management #api security #api best practices #api providers #security analytics #api management policies #api access tokens #api access #api security risks #api access keys

Autumn  Blick

Autumn Blick

1601381326

Public ASX100 APIs: The Essential List

We’ve conducted some initial research into the public APIs of the ASX100 because we regularly have conversations about what others are doing with their APIs and what best practices look like. Being able to point to good local examples and explain what is happening in Australia is a key part of this conversation.

Method

The method used for this initial research was to obtain a list of the ASX100 (as of 18 September 2020). Then work through each company looking at the following:

  1. Whether the company had a public API: this was found by googling “[company name] API” and “[company name] API developer” and “[company name] developer portal”. Sometimes the company’s website was navigated or searched.
  2. Some data points about the API were noted, such as the URL of the portal/documentation and the method they used to publish the API (portal, documentation, web page).
  3. Observations were recorded that piqued the interest of the researchers (you will find these below).
  4. Other notes were made to support future research.
  5. You will find a summary of the data in the infographic below.

Data

With regards to how the APIs are shared:

#api #api-development #api-analytics #apis #api-integration #api-testing #api-security #api-gateway

Marcelle  Smith

Marcelle Smith

1598083582

What Are Good Traits That Make Great API Product Managers

As more companies realize the benefits of an API-first mindset and treating their APIs as products, there is a growing need for good API product management practices to make a company’s API strategy a reality. However, API product management is a relatively new field with little established knowledge on what is API product management and what a PM should be doing to ensure their API platform is successful.

Many of the current practices of API product management have carried over from other products and platforms like web and mobile, but API products have their own unique set of challenges due to the way they are marketed and used by customers. While it would be rare for a consumer mobile app to have detailed developer docs and a developer relations team, you’ll find these items common among API product-focused companies. A second unique challenge is that APIs are very developer-centric and many times API PMs are engineers themselves. Yet, this can cause an API or developer program to lose empathy for what their customers actually want if good processes are not in place. Just because you’re an engineer, don’t assume your customers will want the same features and use cases that you want.

This guide lays out what is API product management and some of the things you should be doing to be a good product manager.

#api #analytics #apis #product management #api best practices #api platform #api adoption #product managers #api product #api metrics

An API-First Approach For Designing Restful APIs | Hacker Noon

I’ve been working with Restful APIs for some time now and one thing that I love to do is to talk about APIs.

So, today I will show you how to build an API using the API-First approach and Design First with OpenAPI Specification.

First thing first, if you don’t know what’s an API-First approach means, it would be nice you stop reading this and check the blog post that I wrote to the Farfetchs blog where I explain everything that you need to know to start an API using API-First.

Preparing the ground

Before you get your hands dirty, let’s prepare the ground and understand the use case that will be developed.

Tools

If you desire to reproduce the examples that will be shown here, you will need some of those items below.

  • NodeJS
  • OpenAPI Specification
  • Text Editor (I’ll use VSCode)
  • Command Line

Use Case

To keep easy to understand, let’s use the Todo List App, it is a very common concept beyond the software development community.

#api #rest-api #openai #api-first-development #api-design #apis #restful-apis #restful-api

Autumn  Blick

Autumn Blick

1602851580

54% of Developers Cite Lack of Documentation as the Top Obstacle to Consuming APIs

Recently, I worked with my team at Postman to field the 2020 State of the API survey and report. We’re insanely grateful to the folks who participated—more than 13,500 developers and other professionals took the survey, helping make this the largest and most comprehensive survey in the industry. (Seriously folks, thank you!) Curious what we learned? Here are a few insights in areas that you might find interesting:

API Reliability

Whether internal, external, or partner, APIs are perceived as reliable—more than half of respondents stated that APIs do not break, stop working, or materially change specification often enough to matter. Respondents choosing the “not often enough to matter” option here came in at 55.8% for internal APIs, 60.4% for external APIs, and 61.2% for partner APIs.

Obstacles to Producing APIs

When asked about the biggest obstacles to producing APIs, lack of time is by far the leading obstacle, with 52.3% of respondents listing it. Lack of knowledge (36.4%) and people (35.1%) were the next highest.

#api #rest-api #apis #api-first-development #api-report #api-documentation #api-reliability #hackernoon-top-story