Sanny Sun

1648716158

7 Tips How Can Customer Support Help Upsell And Cross-Sell

While no two organizations are alike, the one goal that every business in the world has in common is to increase profit margins. It may be primarily the sales department’s responsibility, but every team and individual inside the firm may increase earnings.

It includes how to upsell to a customer. It is frequently disregarded for upselling and cross-selling principles. They often deal with customers after the product has been sold and the consumer has questions.

https://simply-contact.com/customer-support-help-upsell-and-cross-sell/

 

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7 Tips How Can Customer Support Help Upsell And Cross-Sell
Erwin  Boyer

Erwin Boyer

1625278620

Is Tech Making or Breaking Your Customer Experience?

Technology can be a two-edged sword. It can deliver incredible results and create unique problems. The customer experience (CX) sector, in particular, has been heavily impacted by technology for quite some time.

Just because you’re using customer relationship management (CRM) tech, doesn’t mean it’s working, though. Here are a few questions to ask yourself to see if your tech is making or breaking your customer’s experience.

Is Your Customer Service Organized?

Are You Ignoring Phone Calls for Other Tech?

Is Your Customer Experience too Tech-Centric?

Is Your Customer Experience Obsessed with Speed?

#customer-experience #customer-service #technology #tech #customer-support #customer-engagement #bus #customer-support-chatbots

Autumn  Blick

Autumn Blick

1603521000

Technologies That Can Amplify Digital Customer Service

The quality of digital customer service and ROI are directly proportional. According to Forbes, companies earning $1 billion a year in revenue make an extra $700 million over the next three years by investing in customer experience.

Furthermore, according to Gartner, 52% of the CEOs say digital improvements have led to increased revenue.

We are in the era of customer-centricity, and no business should be unaware of it. Customers, now more than ever, have an active role in their purchase decisions. Thanks to the free-flow of information, hyper-digitalization has made communicating with the customers very easy.

In order to ace your digital customer service, businesses need to adapt to the right digital customer service technologies and invest in useful digital customer service tools.

In this blog, I have listed the 7 most essential and effective technologies you need to deliver a great customer experience online. I have also recommended the best customer service tools for every technology down below for you to get started right away.

1. Email Automation

Research by SendPulse found that automated emails have 4x times more click-through rate (CTR) compared to normally written, traditional emails.

We all know the role artificial intelligence plays in digital customer service.

Email automation is the unison of email and AI, and it is a significant breakthrough in how marketers and businesses connect with their customers and prospects.

Businesses rejoice at being able to communicate and create deeper bonds with people through value-providing emails.

CMOs love the ability to send customized, tailored emails to their targeted audience; in a way, the latter is quickly motivated to act.

Automated business emails are sent upon specific triggers like newsletter subscription, ebook download, shopping cart abandonment, and post-sale. The goal is to deliver an optimum customer experience and have the patrons and customers indulge with your brand and business even more.

Here’s an example of how Amazon uses automated emails:

#digital-customer-service #take-online-customer-feedback #technology #customer-support-chatbots #customer-support-services #automation #saas-tools #good-company

Sanny Sun

1648716158

7 Tips How Can Customer Support Help Upsell And Cross-Sell

While no two organizations are alike, the one goal that every business in the world has in common is to increase profit margins. It may be primarily the sales department’s responsibility, but every team and individual inside the firm may increase earnings.

It includes how to upsell to a customer. It is frequently disregarded for upselling and cross-selling principles. They often deal with customers after the product has been sold and the consumer has questions.

https://simply-contact.com/customer-support-help-upsell-and-cross-sell/

 

Win at Customer Service with Intuitive Customer Support Chatbots

COVID-19 has upended almost all businesses, and one of the worst-hit sectors is customer service .

On the one hand, anxious and emotionally-charged customers are calling companies night-and-day to make travel cancellations, ask for refunds, inquire about bill payment extensions, and so on. Naturally, the volume and intensity of calls have sky-rocketed, leaving **customer support ** teams to fend for themselves. Additionally, the lack of proper infrastructure is making things worse for the team and the company at large. The logical solution?

It would be fair to assume that the pandemic is _forcing _ companies to move towards online support such as the use of AI chatbots , live chat, etc. – a great move, in my opinion. In this blog, we will look at the top-5 ways to enhance customer service for support agents working from home by using chatbots. Let’s jump right in.

#chatbots #latest news #customer service #support #win at customer service with intuitive customer support chatbots #intuitive

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• Custom Cross-Platform App Development
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#cross platform mobile app development company #best cross platform mobile app development #cross platform app development services #top cross platform app development company #custom cross-platform mobile app development company in usa #hire cross-platform mobile app developers in usa