How Raygun’s security measures keep your customer’s data safe

How Raygun’s security measures keep your customer’s data safe

At Raygun, we are serious about your privacy and sensitive information. Our software gives you the unique ability to drill down into individual user sessions so you can provide exceptional customer service. 

At Raygun, we are serious about your privacy and sensitive information. Our software gives you the unique ability to drill down into individual user sessions so you can provide exceptional customer service. However, you may not want this potentially sensitive customer information from being collected by Raygun (especially if you work in the healthcare or finance industry.)

This article is a developer’s guide on Raygun’s security measures and how to prevent collecting any data through Raygun Crash Reporting and Real User Monitoring, and how to keep your own data secure.

We’ll go through:

Firstly, though, in May 2018, Raygun announced to our customers that we are GDPR compliant. Behind the scenes, we’ve been working hard to ensure that we reduce the PII footprint we have. Customers can still opt-in to sending PII data, but backend systems have all been hardened to reduce the reliance on that data.

Beyond this, we also added some helper filters. This allows you do things like opt out of IP address storage. While not required, we know our customers have different needs. You can also choose who your Data Protection Officer and European Union Representative is.

Prevent sensitive data from being sent to Raygun Crash Reporting

Here’s how to remove sensitive data with the raygun4js provider. JavaScript was chosen because it’s one of our most popular requests.

If you’re using another language or framework, please follow the links to our documentation for showing you how to remove sensitive data:

Custom Data

If you are sending custom data you can easily filter sensitive information by providing an array of key names to exclude from the JSON error payload.

Here is the custom data I’m going to send:

rg4js('withCustomData', {
    "FilterSomeOut": {
      "SuperSecret": "the meaning of life",
      "IsHappy": true,
      "UUID": "87654321-3333-1234-7777-121212121212",
      "CreditCardNumber": "6011300958782011"
    },
    "FilterALLOut": {
      "FullName": "Harambe",
      "Password": "orange"
    }
});

In your document, under the other Raygun configuration code already there (like your Raygun API key):

…add the filterSensitiveData call and the array of key names to exclude:

rg4js('filterSensitiveData', ['SuperSecret', 'FilterALLOut']);

When an error comes through to Raygun, the values for the keys will be replaced with [removed by filter].

Result:

FilterSomeOut: {
  "SuperSecret": "[removed by filter]"
  "IsHappy": true
  "UUID": "87654321-3333-1234-7777-121212121212",
  "CreditCardNumber": "6011300958782011"
}
FilterALLOut: "[removed by filter]"

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