How To Build A Chatbot From Scratch?

How To Build A Chatbot From Scratch?

Including chatbots on your business helps visitors find what they are looking for and connect them with your team, here we provide how to improve your customer experience with chatbot integration.

We all know that chatbots are computer programs designed to stimulate conversation and to interact with humans. Chatbots can be defined as; “Programs that use natural language processing & artificial intelligence to understand human wants and direct users to the desired outcome with the least effort from the users.” Let’s take a look at some statistics showing the growing popularity of chatbots.;

  • As per BusinessInsider, the chatbot market size is predicted to reach $9.4 billion by 2024 from $2.6 billion in 2019, with a CAGR of 29.7%.
  • Oracle said that more than 50% of customers expect a business to be open 24/7.

Businesses all over the world are planning to build customized chatbots for their business to offer improved customer services. But the problem is, many of them don’t know how to build chatbots. Thus, the questions that strike their mind once they decide to build a chatbot are;

  • How to develop a chatbot from scratch?
  • How much does it cost to build a chatbot?

Then, let’s find out the answers to all your questions. Here’s the chatbot development process that you can follow to build your own chatbot.

How to build chatbot a from scratch?

#1. Identify the opportunities for an AI chatbot #2. Define Goals #3. Design a Chatbot Conversation #4. Build a Chatbot Using Frameworks #5. Or, Build a Chatbot Using Code-Based Frameworks

1. Identify the opportunities for an AI chatbot Prior to the chatbot development, you need to understand the opportunities for an AI chatbot first. Businesses need to think about which kind of work can be augmented or automated by AI solutions when they consider how best to apply new Bot technologies. Artificial Intelligence solutions can be considered based following measures for a specific type of work activity;

  • Data Complexity
  • Work Complexity Based on the result of this analysis businesses can identify following activity models;
  • Efficiency
  • Expert
  • Effectiveness
  • Innovation

2. Define Goals It becomes vital to define the goals and values desired from the beginning of the project. The reason is once you know the features required to achieve the desired outcome, the implementation can be done within your standard time or budget. When programmers understand the motive of developing the Chatbot, they will be more able to develop and design the conversation with your AI chatbot. Therefore when you choose chatbot development services, make sure to define your goal and communicate those goals.

3. Designing a Chatbot Conversation Designing the chatbot conversation that will be the potential communication with your customer is a critical activity of the chat development process. There are two segments of chatbot interactions; structured and unstructured interactions. Let’s talk about structured type first. It is more focused on the logical flow of information, consisting of forms, choices, and menus. In contrast, unstructured flow is focused on freestyle plain text, which contains conversations with friends, colleagues, or family. You need to consider the topics related to the purpose catered by your Chatbot while developing the script for messages. This reason is that interpreting user answers is essential for designers to develop scripts for a conversational UI that allows customers to communicate naturally.

4. Building a Chatbot Using Frameworks And the last but not least is finally building AI Chatbot. You can build Chatbot as per your requirements using various available frameworks for developing Chatbot.

5. Or, Build a Chatbot Using Code-Based Frameworks If you want a customized chatbot for your business, then you can build a chatbot with code-based frameworks. There are various code-based frameworks available such as Microsoft Bot,,, AMAZON Lex, Rasa NLU. Dialog Flow etc. These kinds of chatbots can easily solve complicated purposes and serve customers by better decoding their unstructured conversation. To build such Chatbots, you can hire chatbot developer from the chatbot development company. To build this kind of chatbots, developers need to have expertise in AI, machine learning, and programming languages. Therefore, hiring chatbot developers would be a wise decision.

How Much Does It Cost To Build A Chatbot?

The approximate cost to build a chatbot ranges between $25,000 to $30,000 based on the development work goes into building a chatbot. This cost of developing a chatbot consists of design, development, and integration of the entire chatbot app development cycle. Now, as you have the idea of the average cost of developing the chatbot, let’s break it down into detailed cost structure;

  • Absolutely Free: How? Then you can develop a chatbot in-house with the functionalities of your chatbot to interact with the users.
  • $0/mo-$49/mo for Software: You can use visual chatbot building software to build a robust and powerful chatbot to increase engagement and generate new business. There are a number of chatbot building software available in the market like Chatfuel, Mobile Monkey, Bostify, Dialog Flow, etc. that you can use for chatbot development with their monthly rates.
  • $500-$5000/month: You can go to a chatbot development company for building and maintaining your chatbots. With this kind of agency, you can leverage various services like multilingual chatbot development, integration with ERP systems, chatbot Testing, chatbot Consulting, enhancement, and support along with custom chatbot development. Hope this article will be helpful to you.

Suggested Read; How Integrating Chatbot In Your Business Can Help You Improve Your Customer Experience

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