AWS Publishes Best Practices Guide for Operational Dashboards

AWS Publishes Best Practices Guide for Operational Dashboards

We are going to learn AWS Publishes Best Practices Guide for Operational Dashboards. AWS recently added to the Amazon Builders' Library their best practices for building dashboards for operational visibility.

AWS recently added to the Amazon Builders' Library their best practices for building dashboards for operational visibility. The document includes a detailed description of the different types of dashboards that exist at Amazon, as well as a discussion of the best design practices used to create dashboards.

John O'Shea, principal engineer at AWS, authored the addition to the Builders' Library. He indicates that AWS uses dashboards as one mechanism to stay informed as to the state of their services. Dashboards provide a human-facing view into how systems are operating. However, O'Shea clarifies that "we have found that any operational process that requires a manual review of dashboards will fail due to human error, no matter how frequently the dashboards are reviewed." To address this, they focus on creating automated alarms to evaluate the most important data that is emitted by systems. In some cases, these alarms trigger automatic remediation workflows.

Amazon does leverage dashboards during oncall incidents. Operators utilize the dashboards to assist in troubleshooting and isolating issues. The other primary usage that O'Shea mentions is during the weekly operations review meetings. These meetings are attended by senior leaders, managers, and engineers. Using a tool they call the wheel of fortune, a team is selected at random to display and discuss customer experience and service-level objectives via their system dashboards.


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