QA Managers instills frequent engagement and constructive communication across teams and stakeholders. Find out how!
QA Managers are responsible for providing frequent and consistent communication for each member of their team. Celebrating the teamwork, treating team members with respect, and providing them with specific and actionable feedback is critical when trying to facilitate a productive environment. A productive environment can enhance the overall morale of a team and contributes to a healthy culture.
QA Managers must make communication a top priority. Ensuring their team receives clear goals, consistent and constructive feedback, and cross-training teams are all very important communication strategies for the managers to keep in mind. It’s also important that QA managers build empathy across teams. A great way of doing this is by paring testers with developers so they understand each other’s roles and responsibilities.
QA Managers must communicate with internal and external stakeholders so they develop a strong working relationship with all. The primary communication channels for a QA manager include video conferencing, one on one meetings, email, and a preferred communication tool, like Slack or RingCentral. Timing is the key to communication. It’s important to coordinate with remote team members to make sure they are all available to meet, and to be on time for each meeting.
The unfortunate Covid-19 scenario has made managing remote employees a more important skill than ever before. Not only are managers responsible for maintaining productivity during these trying times, but they are also responsible for keeping up the morale of the team.
A QA Manager plays a strong role in motivating the team and should embrace the following tactics when trying to increase a QA team’s motivation and productivity.
It’s important that a QA manager, onshore or offshore, collaborates regularly with the account management team to maintain a communication bridge between the client and QA team. It’s also important for QA Managers to provide the client with accurate and up to date project updates.
These updates can take place weekly, monthly, or quarterly and should be set up based on the client’s needs. During these reviews, the QA Manager should provide a high-level executive summary to clients and keep them informed about any bugs, how time is being distributed, and an automation velocity and QA regression summary.
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