Edmond  Herzog

Edmond Herzog

1598986440

Drive better customer experiences with Conversational AI

Conversational AI is opening up a new world of possibilities in areas like customer experience, user engagement, and access to content.

In Cloud AI, we’ve taken Google’s groundbreaking machine learning models in speech and natural language processing and applied them to the contact center space, radically improving the customer experience while also driving down operational costs. It’s shifting the focus of contact centers from the backroom, out of sight (and mind) to the boardroom and the strategic heart of the business.

Our solution, called Contact Center AI (CCAI), is an accelerator of digital transformation as organizations all over the world figure out how to support their customers during these challenging times. One customer that’s redefined the possibilities of AI-powered conversation using CCAI, is Verizon.

#google cloud platform #next #ai & machine learning

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Drive better customer experiences with Conversational AI
Erwin  Boyer

Erwin Boyer

1625278620

Is Tech Making or Breaking Your Customer Experience?

Technology can be a two-edged sword. It can deliver incredible results and create unique problems. The customer experience (CX) sector, in particular, has been heavily impacted by technology for quite some time.

Just because you’re using customer relationship management (CRM) tech, doesn’t mean it’s working, though. Here are a few questions to ask yourself to see if your tech is making or breaking your customer’s experience.

Is Your Customer Service Organized?

Are You Ignoring Phone Calls for Other Tech?

Is Your Customer Experience too Tech-Centric?

Is Your Customer Experience Obsessed with Speed?

#customer-experience #customer-service #technology #tech #customer-support #customer-engagement #bus #customer-support-chatbots

Otho  Hagenes

Otho Hagenes

1619511840

Making Sales More Efficient: Lead Qualification Using AI

If you were to ask any organization today, you would learn that they are all becoming reliant on Artificial Intelligence Solutions and using AI to digitally transform in order to bring their organizations into the new age. AI is no longer a new concept, instead, with the technological advancements that are being made in the realm of AI, it has become a much-needed business facet.

AI has become easier to use and implement than ever before, and every business is applying AI solutions to their processes. Organizations have begun to base their digital transformation strategies around AI and the way in which they conduct their business. One of these business processes that AI has helped transform is lead qualifications.

#ai-solutions-development #artificial-intelligence #future-of-artificial-intellige #ai #ai-applications #ai-trends #future-of-ai #ai-revolution

Shawn  Durgan

Shawn Durgan

1603825260

How Digital Transformation Is Redefining Customer Experience

Digital transformation gives a personalized look into the customer’s purchasing habits along with their likes and dislikes. Making it easy for brands to provide a tailor-made premium customer experience based on personal preference & unspoken need.

Ever since smartphones became a part and parcel of human life, people have been a part of a digital network that connects them to friends, businesses, colleagues, and peers.

People don’t just buy products now, they connect with brands, register on their web portals, use their application, give email addresses, and phone numbers at cash counters.

They expect brands to understand their individual needs & answer back when they complain. This has encouraged brands to embrace digital transformation and reinvent customer success.

#digital-transformation #customer-experience #digital-strategy #digital-transformation-guide #customer-satisfaction #customer-engagement #customer-satisfaction-rates #net-promoter-score

Murray  Beatty

Murray Beatty

1598606037

This Week in AI | Rubik's Code

Every week we bring to you the best AI research papers, articles and videos that we have found interesting, cool or simply weird that week.

#ai #this week in ai #ai application #ai news #artificaial inteligance #artificial intelligence #artificial neural networks #deep learning #machine learning #this week in ai

This Week in AI - Issue #22 | Rubik's Code

Every week we bring to you the best AI research papers, articles and videos that we have found interesting, cool or simply weird that week.Have fun!

Research Papers

Articles

#ai #this week in ai #ai application #ai news #artificaial inteligance #artificial intelligence #artificial neural networks #deep learning #machine learning #this week in ai