Robbie  Barton

Robbie Barton

1594563734

Chatbot Human Handoff: Seamless Human Takeover in a Hybrid Solution

The co-existence of chatbots and live agents has always been a debated topic. To settle that, lately we interviewed 13 chatbot experts and the findings were clearly in favor of a bot+human hybrid model .

Experts believe that despite the advancement in AI & NLP, chatbots are still very primitive. They are only as intelligent as they are programmed to be. So there will be moments where bots will stumble. This is where a human agent’s empathy and intelligence is required.

So in a bot+human hybrid solution, chatbots are your first line of defense and human agents come to play when that line is breached. Now for a hybrid solution like ours , it becomes critical to ensure that the user experiences a smooth transition from the bot to the human agent.

Not getting the right balance will frustrate your users and when the stakes are high it might just spell doom.

To safeguard your users from such a scenario, the system should know when to handover a conversation to an agent.

Scenarios that should trigger human takeover from bot:

1) Complexity:

As mentioned earlier chatbots are only as smart as they are programmed to be. So there will be cases where the user queries will be out of a chatbot’s scope.

So in such cases, the conversation should be handed over to a human agent. Now for that, the bot must be smart enough to know the end of its’ capabilities and suggest an alternative. This is where the majority of chatbots fail. Often you will find bots asking the same question, even after repeatedly failing to understand the intent.

Which of these bots, would you prefer to chat with? The second one I presume as it gives the option to switch to a human agent whenever it fails.

2) User Preference:

Initiating chatbot human handoff from an user-driven menu is perhaps the simplest and safest technique. For this, you can program your bot to provide the user with a menu of predefined options after every message.

Every menu typically has a set of tasks that the bot can handle independently and an additional option to “Chat with an agent”. This kind of hand-off doesn’t require AI or NLP and the bot simply transfers control to a human agent, whenever the option to “Chat with an agent” is selected.

The drawback here is there will be times when the user would want to chat with an agent for queries that could have been handled by the bot. Consequently, the basic purpose of having a bot to free up an agent’s time for complex queries goes to vain.

#bots #chatbot-development #chatbot-design #chatbots

What is GEEK

Buddha Community

Chatbot Human Handoff: Seamless Human Takeover in a Hybrid Solution

Juned Ghanchi

1621315103

Chatbot Service India, Chatbot Development Company India

We provide modernistic chatbot app development services in India and across the world. Voice bots and chatbots created by our team of developers will transform and channelize your communication process with the clients.

Using chatbot apps for business development is a trend. Our developers build apps using the latest technologies like Dialogflow, IBM Watson, Amazon Lex, fastText, Rasa NLU, & Microsoft Bot Framework.

To revolutionize the business development process, hire chatbot app developers in India.

#chatbot service india #chatbot development company india #chatbot developers india #chatbot services #chatbot development company #chatbot developers

Erwin  Boyer

Erwin Boyer

1624498185

AI Chatbots for Business: Why You Need One Now!

It’s said that Artificial Intelligence will be just as smart as humans by 2050. Experts like Ray Kurzweil have even predicted that we’ll achieve a technological singularity by 2045.

From that point on, it’s believed that AI will start inventing Nobel Prize-winning inventions every 5 minutes. Granted it’s gonna be out of our control, but hey, at least we’ll see a revolutionary breakthrough.

We may think that these claims are outlandish and ridiculous, but if someone were to tell me in the 70s that there will be self-driving cars in the future, I would’ve wanted to smoke whatever they were smoking.

But guess what, here we are in 2020, and Tesla already has their self-driving cars on the roads right now. And these were all recently developed technologies. Did you know that the first chatbot was actually launched in 1966?

Features of AI Chatbots

Why Do You Need an AI Chatbot?

Chatbots Across Various Industries

Wrapping Up

#ai-chatbot #what-is-a-chatbot #chatbot-online #chatbot #chatbot-website #facebook-chatbot #google-chatbot #best-chatbot

Erwin  Boyer

Erwin Boyer

1624502703

11 Of The Best Artificial Intelligence Enterprise Chatbots in 2021

Chatbots for businesses help them engage their website visitors and convert them into potential customers. The implementation of chatbots transforms the way businesses interact with their users. They can use a chatbot AI for sales, marketing, customer support, and automate many other business tasks.

The AI chatbots have revolutionized the customer service experience and enabled businesses to serve their customers in a better way. Chatbots, if created and used right, can help you take your business to all-new levels of success.

To make the best AI chatbot for your business, you need an efficient chatbot builder with various advanced features. In this post, we have listed different chatbot builders with their features, pros, and cons. Just go through the post and find the one that best fits your business needs.

chatbot for your business.

  1. Chatfuel
  2. Gupshup
  3. Appy Pie Chatbot
  4. ChatterOn
  5. MobileMonkey
  6. ActiveChat.ai
  7. Imperson
  8. SnatchBot
  9. Botsify
  10. BotCore
  11. Pandorabots

#chatbots #chatbot-development #ai-chatbot #customer-support-chatbots #power-of-chatbots #enterprise-chatbots #use-cases-of-chatbots #what-is-a-chatbot

Robbie  Barton

Robbie Barton

1594563734

Chatbot Human Handoff: Seamless Human Takeover in a Hybrid Solution

The co-existence of chatbots and live agents has always been a debated topic. To settle that, lately we interviewed 13 chatbot experts and the findings were clearly in favor of a bot+human hybrid model .

Experts believe that despite the advancement in AI & NLP, chatbots are still very primitive. They are only as intelligent as they are programmed to be. So there will be moments where bots will stumble. This is where a human agent’s empathy and intelligence is required.

So in a bot+human hybrid solution, chatbots are your first line of defense and human agents come to play when that line is breached. Now for a hybrid solution like ours , it becomes critical to ensure that the user experiences a smooth transition from the bot to the human agent.

Not getting the right balance will frustrate your users and when the stakes are high it might just spell doom.

To safeguard your users from such a scenario, the system should know when to handover a conversation to an agent.

Scenarios that should trigger human takeover from bot:

1) Complexity:

As mentioned earlier chatbots are only as smart as they are programmed to be. So there will be cases where the user queries will be out of a chatbot’s scope.

So in such cases, the conversation should be handed over to a human agent. Now for that, the bot must be smart enough to know the end of its’ capabilities and suggest an alternative. This is where the majority of chatbots fail. Often you will find bots asking the same question, even after repeatedly failing to understand the intent.

Which of these bots, would you prefer to chat with? The second one I presume as it gives the option to switch to a human agent whenever it fails.

2) User Preference:

Initiating chatbot human handoff from an user-driven menu is perhaps the simplest and safest technique. For this, you can program your bot to provide the user with a menu of predefined options after every message.

Every menu typically has a set of tasks that the bot can handle independently and an additional option to “Chat with an agent”. This kind of hand-off doesn’t require AI or NLP and the bot simply transfers control to a human agent, whenever the option to “Chat with an agent” is selected.

The drawback here is there will be times when the user would want to chat with an agent for queries that could have been handled by the bot. Consequently, the basic purpose of having a bot to free up an agent’s time for complex queries goes to vain.

#bots #chatbot-development #chatbot-design #chatbots

Erwin  Boyer

Erwin Boyer

1624510080

How This AI-Enabled Chatbot Radically Transformed Cancer Care Amid Pandemic

The critical industry that has been massively impacted by the pandemic is the healthcare sector; however, AI’s involvement has helped the industry weather the pandemic storm. The AI applications by companies bring back patients’ lives from the edge and improve diagnostics and treatment and help healthcare providers make informed decisions quickly. One such application has been developed by Hospido, India’s first holistic cancer care platform with which cancer patients can get the right treatment advice from India’s best cancer doctors, without visiting hospitals amid pandemic.

The pandemic lockdown has forced many people, including cancer patients, to avoid hospitals and discontinue their treatment due to coronavirus risk. And this is what triggered Karan Chopra, the founder of Hospido to bring out quality healthcare to these cancer patients through telemedicine and satellite treatments centres for providing the right treatment at the right time. In this article, Analytics India Magazine, got in touch with him to understand how this startup revolutionised cancer carer amid pandemic.

#startups #ai chatbot #ai chatbot transformed cancer care #ai-enabled chatbot #chatbot #chatbot ai #chatbot for pandemic #chatbot india #chatbot transformed cancer care #hospido startup