As per Gartner, Thanks to technology, Artificial Intelligence (AI) will be used as a standard customer experience investment in the upcoming years. According to the reports, 47% and 40% of organizations are willing to handle customer care and deploy virtual assistants.
With the advent of Technology, Chatbots have entirely streamlined the interactions between the users & services. Nowadays, chatbots have become a necessary part of every organization. Bots have gained a lot of popularity & recognition as they help to communicate and ease the workup.
As per Oracle, 80% of organizations will use chatbots by 2020. As per Ubisent study, 35% of consumers want to see more companies using chatbots for a hassle-free communication and interaction, which is impressive considering the practice is still entirely new.
Several stores and brands are looking for alternative ways to keep pace with the current social distancing scenario and provide their products and services.
Industries are using artificial intelligence to help organize, improve, and streamline tasks such as creating custom experiences, personalized emails, offers, chatbots, and various other hyper-personalized experiences. In the past times, the focus of businesses has shifted from profit maximization to customer satisfaction, and rightly so.
In the coming future, Chatbots will completely change the way businesses perceive and communicate with their clients and prospects and help in customer service, customer retention, lead generation, customer engagement, and so on.
According to Oracle, 80% of business respondents will utilize or intended to use chatbots by 2020, and 85% of communications will happen through chatbots that offer various benefits such as 24*7 availability on internet service provider platforms as email, SMS, live chat, and apps.
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The critical industry that has been massively impacted by the pandemic is the healthcare sector; however, AI’s involvement has helped the industry weather the pandemic storm. The AI applications by companies bring back patients’ lives from the edge and improve diagnostics and treatment and help healthcare providers make informed decisions quickly. One such application has been developed by Hospido, India’s first holistic cancer care platform with which cancer patients can get the right treatment advice from India’s best cancer doctors, without visiting hospitals amid pandemic.
The pandemic lockdown has forced many people, including cancer patients, to avoid hospitals and discontinue their treatment due to coronavirus risk. And this is what triggered Karan Chopra, the founder of Hospido to bring out quality healthcare to these cancer patients through telemedicine and satellite treatments centres for providing the right treatment at the right time. In this article, Analytics India Magazine, got in touch with him to understand how this startup revolutionised cancer carer amid pandemic.
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Chatbots for businesses help them engage their website visitors and convert them into potential customers. The implementation of chatbots transforms the way businesses interact with their users. They can use a chatbot AI for sales, marketing, customer support, and automate many other business tasks.
The AI chatbots have revolutionized the customer service experience and enabled businesses to serve their customers in a better way. Chatbots, if created and used right, can help you take your business to all-new levels of success.
To make the best AI chatbot for your business, you need an efficient chatbot builder with various advanced features. In this post, we have listed different chatbot builders with their features, pros, and cons. Just go through the post and find the one that best fits your business needs.
chatbot for your business.
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It’s said that Artificial Intelligence will be just as smart as humans by 2050. Experts like Ray Kurzweil have even predicted that we’ll achieve a technological singularity by 2045.
From that point on, it’s believed that AI will start inventing Nobel Prize-winning inventions every 5 minutes. Granted it’s gonna be out of our control, but hey, at least we’ll see a revolutionary breakthrough.
We may think that these claims are outlandish and ridiculous, but if someone were to tell me in the 70s that there will be self-driving cars in the future, I would’ve wanted to smoke whatever they were smoking.
But guess what, here we are in 2020, and Tesla already has their self-driving cars on the roads right now. And these were all recently developed technologies. Did you know that the first chatbot was actually launched in 1966?
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What if I told you the 1st time people thought of machines replicating human conversations was almost 70 years ago!
And that’s when the Turing Test was developed. The Turing Test was the 1st of its kind, it asks the question “Can Machines Think?”. Alan Turing proposed The Imitation Game. Here an interrogator will talk to a person, X, and a machine, Y, through a series of written questions and determine if X is a person or a machine.
Even though the test has its flaws and saw a lot of criticism, the test is still in use today. Since then, this fascination of getting machines to answer our questions has only increased and today one facet of it is called “Chatbots”.
Recently, some updates were made to the International Data Corporation (IDC) Worldwide Semiannual Cognitive Artificial Intelligence Systems Spending Guide, which suggested that spending on cognitive and AI systems will reach $77.6 billion in 2022, that’s almost 3X the $24.0 billion forecast for 2018.
The largest and fastest-growing technology category goes to “Software”, in which around 40% of all cognitive/AI spending with a five-year CAGR of 43.1%. Cognitive/AI spending will be focussed on 2 areas:
#chatbots #ai-chatbot #chatbot-design #enterprise-chatbots #chatbot #ai
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