Are Chatbots and Artificial Intelligence Killing the Call-Center Industry?

Are Chatbots and Artificial Intelligence Killing the Call-Center Industry?

With the number of AI-powered voice assistants expected to reach eight billion by 2023, are chatbots and AI killing call centers? Or are they merely reconfiguring the nature of the job and improving customer service?

If you’ve been paying attention, it seems like we’re currently in the middle of a major paradigm shift that occurs every hundred years or so. Industries are rising and snuffing out previous occupations at an alarming rate. Stock markets are erratic and unstable, and there’s a global pandemic creating a new normal that we’re still in the process of figuring out.

One industry that’s feeling the pain of transition right now is call centers. Once the domain of millions of workers warehoused in cavernous spaces, call center workers are being sifted out by technology in the name of streamlining and budgetary issues despite increased demand for their services.

With the number of AI-powered voice assistants expected to reach eight billion by 2023 , are chatbots and AI killing call centers? Or are they merely reconfiguring the nature of the job and improving customer service?

artificial intelligence latest news

What is Geek Coin

What is GeekCash, Geek Token

Best Visual Studio Code Themes of 2021

Bootstrap 5 Tutorial - Bootstrap 5 Crash Course for Beginners

Nest.JS Tutorial for Beginners

Hello Vue 3: A First Look at Vue 3 and the Composition API

Start a Career in Machine Learning and Artificial Intelligence

Enroll now at best Artificial Intelligence training in Noida, - the best Institute in India for Artificial Intelligence Online Training Course and Certification.

7 Ways Artificial Intelligence Can Help Make Your Time at Home

Enroll now at best Artificial Intelligence training in Noida, - the best Institute in India for Artificial Intelligence Online Training Course and Certification.

Top 25 hottest Artificial Intelligence Startups to Work in India

Artificial Intelligence startups in India have exploded, resulting in fierce competition in the marketplace to give the right technology. Here are the top 25 AI start-ups to work in India.

How Artificial Intelligence Is Reshaping the IT Industry

Artificial Intelligence has powerfully penetrated the way we live. It doesn’t only change the way we work but also reshaped how we used to live. Speaking of AI, it is one of the most interesting technologies that we’ve ever encountered.

Artificial Intelligence and 3D: Creating a Wave in Geospatial Intelligence

Artificial intelligence and 3D opens a new door to geospatial intelligence. The technology along with AI and 3D printing leverages 3D point cloud and digital twin to detect wildfires, provide quick human assistance and help respond rapidly.