Software Testing Outsourcing: The Good, The Better, The Best | TestFort Blog

Software Testing Outsourcing: The Good, The Better, The Best | TestFort Blog

Should you outsource software testing? There is no short answer to that question. Find out the benefits of QA outsourcing in our 12-min read and make your decision.

Easy and fast arrangement

Imagine a US-based owner of a small-sized enterprise decides to invest in a software application to represent their company online. The budget for that project is going to be formed depending on the app’s functionality, technology stack, development time frames, marketing strategy, and the number of people to cover the scope. Clearly, the business owner counts on getting his investments back and sees the future application as a business growth accelerator for the company. But this is only possible if the app turns out to be high-quality, easy to use, and functioning. All these metrics are the Quality Assurance team’s responsibility, so the business owner starts looking for one.

Quote with sales about the average length between first contact and first test that we run on a client project.

“The amount of time that takes an offshore software testing company to respond to a client’s request allows you to evaluate the potential effectiveness of this cooperation. After 20 years in the QA service market, our polished internal operations made us able to minimize the period between the first-time meeting with a new client and first test case execution leaving them with more precious time before the launch.”

Maxim Levitskiy, COO at QArea

In case the company does not work in the technology sector, chances are the idea of hiring a full-time QA department simply won’t fit: when the app hits the market, technical support for it won’t require as many people as during the development phase. Even if a company owner takes the idea of forming a full-time QA squad for a few months into consideration, there are still a lot of pitfalls. Workspace, costly equipment, legal arrangements, taxes, recruiting, onboarding, social benefits for employees ― all this becomes the top manager’s headache. As opposed to software testing outsourcing, where literally everything related to the service from electricity bills to HR management is included in the price. All you have to do is provide the information about your product, negotiate the testing strategy, sign the necessary documentation (which is standardized at large QA vendors), and ― bam! ― your first bug report is already there, waiting to be reviewed.

Access to industry-specific background

Just a few years ago, software testing was considered nothing else than a set of actions aimed at spotting code bugs. As the quality standards for programming products grew, so did the strategic importance of software quality assurance. Over time, testing penetrated literally every single stage of a software development life cycle: it now starts with prototype and concept testing and gets followed by UI/UX analysis, MVP testing, pre-release QA, installation testing, and ongoing technical support after the launch.

High-level quality assurance aiming at discovering business-threatening issues before they make it to the end product requires industry-specific expertise and niche background in teams. The thing is, different industries have completely different requirements for the software systems, which are mostly connected to functionality expected from a program, target audience, and even laws and regulations in some cases.

As an example, let’s look at two CRM systems, one to manage sales and marketing operations of an online store and another one for a healthcare establishment. Despite the fact both products are called CRM systems, they have different essences. Of course, each system is expected to work well, be user-friendly and responsive, keep all the in-house processes in order, etc. But for a marketing manager and a doctor or nurse adjectives like “user-friendly” and “responsive” do not mean the same. This has to be correspondingly reflected in the approach to quality assurance.

“Different industries have completely different requirements for the software systems, which should be reflected in the development, and testing approaches the team applies.”

In case with healthcare software solutions that always highly depend on numerous regulatory acts, established procedures, strict documentation turnover, and patient care algorithms, it is recommended to use the V-model (Verification and Validation) to organize the testing process. Extension of the Waterfall methodology, this highly disciplined software development and testing model implies that every SDLC phase is followed by testing procedure to verify and validate the achieved results. Dynamic and customer-centered in nature, eCommerce software system designed for sales and marketing would not benefit from Waterfall-based project management. Here, we would go for Agile quality assurance ― iterative, very dynamic, feature-driven, and aimed at delivering results fast.

Simply speaking, if you’re developing an industry-specific solution, make sure your QA engineers are familiar with end-user expectations from it. Sounds too rare to find such a team? Well, if you’re going to headhunt each qualified local tester individually to then form a department, that would be quite a task to complete. But in IT outsourcing, companies positioning themselves as niche experts are actually quite common. Not only this helps IT vendors to survive the competition but also simplifies the search for product owners looking for specific experience and skills.

QA outsourcing SLA works in our favour

SLA stands for service level agreement, which is a document that regulates the professional relations between the supplier and the client. The document strictly defines the expected results, responsibilities of both parties, success metrics, timeline, level of services, costs, and penalties for the case the desired outcome is not achieved. This agreement acts as legal protection for the owner of the software under testing, alongside the non-disclosure agreement (NDA) signed with software testing outsourcing companies.

Since SLA is a business agreement, it should be created by professional lawyers. However, knowing the basic types of such documents as well as their integral parts will be useful even if you’re far from signing one at the moment. There are three types of service level agreements:

  • Customer-based, which focuses on the cooperation between a particular client and vendor that might provide this client with a wide range of different services (without the need to sign a new contract for each separate service).
  • Service-based, that defines a certain service that is distributed in equal form to different clients of the provider.
  • Multi-level or hybrid, which is a custom form of SLA written to suit the needs of all parties involved in the cooperation. This contract covers the corporate aspects, client interests, and service deliverables.

Regardless of the type, the key components of an SLA document are the following:

  • Agreement overview. The contract opens up by describing the parties to sign it including proper names and addresses, contract effective and expiration dates, subject of cooperation, etc.
  • Stakeholders. This part specifies the terms ― who do we call the client, the service provider, and what do we mean by “service”.
  • Objectives and goals. Here should be the detailed description of what parties want to achieve through their partnership.
  • Timeline. This section states the periodic review terms and dates to monitor the quality and consistency of distributed service.
  • Service agreement. The longest part of the contract is going to be the very detailed description of a service the client buys from the vendor. It should list the work scope, team roles and actual people occupying them, deadlines, deliverables, service protocols, KPIs, and so on.
  • Project management. This section focuses on the matters of control over the project course ― who and how is going to oversee the working process.

SLA is an integral part of any outsourcing project, so we highly recommend taking your time to settle it right. It is aimed at preventing any misunderstandings between the collaborating parties and making sure all the signers operate the same terms and ideas. While NDA protects the client from information leakage, SLA assures the testing provider is legally obligated to deliver a decent level of services. SLA compliance is way easier to achieve than a bunch of individual employment contracts that are usually drawn upon more sketchy terms and contain no time frames.

The full version of the post you can find here: https://testfort.com/blog/software-testing-outsourcing-the-good-the-better-the-best

qatesting testingservices qaoutsourcing

Bootstrap 5 Complete Course with Examples

Bootstrap 5 Tutorial - Bootstrap 5 Crash Course for Beginners

Nest.JS Tutorial for Beginners

Hello Vue 3: A First Look at Vue 3 and the Composition API

Building a simple Applications with Vue 3

Deno Crash Course: Explore Deno and Create a full REST API with Deno

How to Build a Real-time Chat App with Deno and WebSockets

Convert HTML to Markdown Online

HTML entity encoder decoder Online

Mobile Testing. Importance of Testing

Custom Software Development Services by QArea, an outsourcing software development company. With 18+ years of experience in delivering custom software applications, we have the skills, experience, and insight necessary to help our clients’ meet their business objectives.

Software Testing Services | TestFort

Since 2001, TestFort has been delivering top-notch software testing services. We test everything from web apps to cloud solutions.

Difference Between Black-Box, White-Box, and Grey-Box Testing

Custom Software Development Services by QArea, an outsourcing software development company. With 18+ years of experience in delivering custom software applications, we have the skills, experience, and insight necessary to help our clients’ meet their business objectives.

Mobile App Development Services | QArea Company

Mobile application development services by QArea Outsourcing Development Company are tailored with a delicious blend of expertise and productivity. Custom mobile app development is what we at QArea love and care about. Our expert developers have rich experience in mobile, web and desktop application development.

Custom Software Development Services | QArea

Custom Software Development Services by QArea, an outsourcing software development company. With 18+ years of experience in delivering custom software applications, we have the skills, experience, and insight necessary to help our clients’ meet their business objectives.