Microsoft Launches a New Communication Platform with Azure Communication Services

During its annual Ignite Conference, Microsoft announced Azure Communication Services (ACS), a fully-managed communication platform. The offering is currently in public preview.

The new Microsoft offering on Azure leverages the same network that powers Microsoft Teams. Developers can add voice and video calling, chat, and SMS text message capabilities to mobile apps, desktop applications, and websites through developer-friendly APIs and SDKs. Furthermore, it also allows developers to tap into other Azure services, such as Azure Cognitive Services for translation, sentiment analysis and more. Note that all communications between ACS, apps and websites are being encrypted to meet privacy and compliance needs, such as HIPAA and GDPR.

_Source: _https://docs.microsoft.com/en-us/azure/communication-services/concepts/chat/concepts

Developers can access ACS through REST APIs through the language of their choice. All APIs will need an access token, which is generated by ACS. Besides leveraging the REST APIs, developers opt to use one of the SDKs - available in .NET Core, JavaScript, Java, and Python. Furthermore, there are client SDKs for both iOS and Android. The client libraries that underpin the SDKs are a mix of open and closed source - the open versions are available on GitHub.

Other cloud vendors Google and AWS offer similar features as ACS. AWS, for example, offers several services like Amazon Connect, Contact Lens, Notification Services and PinPoint, while Google continues to expand Contact Center AI. Furthermore, SaaS companies like Twilio and MessageBird offer a similar set of core features.

Scott Van Vliet, corporate vice president, Intelligent Communications, stated in an Azure blog post announcing ACS:

#rest #microsoft azure #communication #cloud #azure #api #architecture & design #development #devops #news

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Microsoft Launches a New Communication Platform with Azure Communication Services

During its annual Ignite Conference, Microsoft announced Azure Communication Services (ACS), a fully-managed communication platform. The offering is currently in public preview.

The new Microsoft offering on Azure leverages the same network that powers Microsoft Teams. Developers can add voice and video calling, chat, and SMS text message capabilities to mobile apps, desktop applications, and websites through developer-friendly APIs and SDKs. Furthermore, it also allows developers to tap into other Azure services, such as Azure Cognitive Services for translation, sentiment analysis and more. Note that all communications between ACS, apps and websites are being encrypted to meet privacy and compliance needs, such as HIPAA and GDPR.

_Source: _https://docs.microsoft.com/en-us/azure/communication-services/concepts/chat/concepts

Developers can access ACS through REST APIs through the language of their choice. All APIs will need an access token, which is generated by ACS. Besides leveraging the REST APIs, developers opt to use one of the SDKs - available in .NET Core, JavaScript, Java, and Python. Furthermore, there are client SDKs for both iOS and Android. The client libraries that underpin the SDKs are a mix of open and closed source - the open versions are available on GitHub.

Other cloud vendors Google and AWS offer similar features as ACS. AWS, for example, offers several services like Amazon Connect, Contact Lens, Notification Services and PinPoint, while Google continues to expand Contact Center AI. Furthermore, SaaS companies like Twilio and MessageBird offer a similar set of core features.

Scott Van Vliet, corporate vice president, Intelligent Communications, stated in an Azure blog post announcing ACS:

#rest #microsoft azure #communication #cloud #azure #api #architecture & design #development #devops #news

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Ignite 2020: Introducing Azure Communication Services

Microsoft Teams’ growth has exploded as the COVID-19 pandemic has forced more and more companies to shift to home working and virtual meetings. With more than 5 billion daily meeting minutes, Teams relies heavily on Azure’s global network of fiber-connected hyperscale data centers and its growing number of metroscale edge sites. It’s a powerful set of technologies, with support for text, voice, and video communications, all wrapped up in apps that run on the Web, on PCs, and on mobile devices.

What if you could take advantage of those same services in your own code, using them to add global, stress-tested, reliable communications features without spending time learning how to construct calls in WebRTC? With the launch of a public preview of Azure Communication Services (ACS), now you can. Microsoft is unbundling many of Teams’ foundational services, turning them into APIs that can be quickly integrated into new and existing apps.

As Scott Van Vliet, CVP, Intelligent Communications at Azure noted, “The service that my team runs that powers Teams has been built on Azure since day one, so we were kind of born in the cloud with Teams. And thinking about the value we get from being on the Azure platform, we started thinking about what are ways in which we think people can leverage this platform?” The pandemic may have accelerated Microsoft’s plans to release ACS to help companies improve their remote working, but it’s an expansion that’s clearly been in the works for some time. The mature APIs used by Teams are ready to launch a fully fledged service that’s able to support as wide a set of scenarios as possible.

Building Teams’ back-end services into your code

Building on the internal APIs used in Teams, ACS is designed to support many different communication scenarios: one-to-one, one-to-many, many-to-many, browser, apps, bots, and even the public switched telephony network. You can also mix different options in the same app, much like Teams where you can change your communications mode as your interactions deepen or become more focused. It’s easy to image an ACS-based customer service application starting as text chat in a bot and then moving to a human agent when more complex answers are required, or even to a video call if problem diagnosis calls for images.

Developing with ACS is much like working with any other Azure service. Microsoft has provided a series of SDKs and client libraries to help you build code, treating ACS as a data plane that links application end points routing calls and messages. Browser-based applications can use the provided ACS JavaScript libraries. Similarly you can build these services into native desktop and mobile apps, tying in other Azure services like Windows Notifications to add additional features, or working with platform-specific APIs such as Google Firebase on Android and Apple Push Notifications on iOS.

#azure communication services #azure #communication services #communication #ignite 2020

Developing Middleware With Microsoft Azure Service Bus And Functions

Introduction

A middleware is a software service that glues together multiple services. In today’s business needs, multiple software services and technologies need to work together and communicate with each other. It is not necessary that these distributed software services are compatible with each other and will be able to communicate.

Example Business Case

We have to develop a software service in which we have geo-coordinates of a location and we need to get weather information of the city based on those coordinates. We have a system X that needs to communicate with another system Y. These are distributed systems. System X has information about geo coordinates and system Y will store weather information of the city based on those coordinates.

Solution

We will develop a middleware between system X and system Y.

Middleware Architecture

1. System X will send geo coordinates to the receiver service (Http Triggered Azure Function) of the middleware in JSON format.
2. Receiver service will call reverse geocoder API and will extract city name from the response and finally sends the city name to the Service Bus queue.
3. Sender service will receive city name from service and call weather API and send weather data to System Y (Service Bus Queue Triggered Function).
4. System Y will receive weather information from the sender service and store it (For sake of simplicity, we will log the information at Sender Service).

Prerequisites

1. Microsoft Azure Subscription.
2. Deployed Service Bus resource on Microsoft Azure Portal.
3. Postman for testing
4. Visual Studio 2019
5. .NET Core 3.1

#functions #microsoft azure service #microsoft azure #azure

Beginner's Guide to Deploying a Spring Boot App to Azure App Service

If you are building a Java-based spring boot app, but struggling to deploy app to Azure Cloud, this blog post is for you. It will provide a brief introduction of Azure App Service and App service Plans and a step-by-step guide to deploy Java based Spring boot app to Azure App service.

What is Azure App Service?

Azure App Service is a Platform as a Service offering from Microsoft Azure Cloud, which allows developers to focus on developing new business features and not worrying about running and managing the underlying infrastructure. Azure Service Fabric provides the underlying magic for App Service including all good things that comes with cloud - scaling, availability and redundancy.

Benefit of  using Azure App Service :

1) Faster time to market to compete in modern digital transformation powered innovation and disruption

2. Deployment slots are live apps with their own host names. App content and configurations elements can be swapped between two deployment slots, including the production slot. Allows to test deployment in staging before moving to production and then swap staging to be production without additional cost

3. Security is integrated within App Service - offers layered security like Multi-factor authentication (MFA) and other security features like authentication.

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