Chatbot for eCommerce

Chatbot for eCommerce

Learn about how a chatbot reply to a search message. I used Java and ApacheOpenNLP to build this chatbot. Chatbot parses the message and based on the keyword, replies to the user with a search result in which the user can choose one of the items.

There are various scenarios that chatbots cover these days, for example, customer support which I wrote an article about it before, you can find it here. In this article, you will learn about how a chatbot reply to a search message.

The use case scenario is when a user is looking for an item and requests that via a chatbot on your website or mobile app. Then chatbot parses the message and based on the keyword, replies to the user with a search result in which the user can choose one of the items.

I used Java and ApacheOpenNLP to build this chatbot. In the following steps, you will learn how a chatbot parse a message:

Remove Invalid Characters From the Message

When a user sends a message, it might contain some invalid characters. Therefore, we need to remove them to get the actual keywords that help us to reply to the user correctly.

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