What’s needed is a more intelligent and holistic class of process automation that weaves together a combination of technology capabilities including RPA, machine learning, natural language processing, optical character reader, and other flavors of AI.

It’s difficult to have a conversation about business automation without bringing up the topic of robotic process automation (RPA). This technology has been in the spotlight for a few years, and it continues to generate interest as more businesses seek to improve mundane tasks quickly and with minimal disruption.

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