Effective communication is an indispensable part of marketing and sales. When it comes to the field of software development and communication in a Mobile app development company in Dallas, it is crucially important to master an effective verbal and written communication in the team because most of the time, dealing occurs via emails and Skype conversations. So, to sell your services and make the most of hard skills, it’s important to put an emphasis on soft skills, particularly communication skills.
Communication usually occurs in three ways; verbal, non-verbal, and written. Verbal communication is when talk to others directly or via phone calls. Non-verbal communication gestures, body language, and expressions. While written communication includes text messages, emails, chats, and anything in a written form. All of these types of communication have important places in selling.
Email:
Email is considered a professional way of communication in most corporate culture Proposals, Letters, and other written communication are considered formal, whether they are sent via electronic or regular mail. On the contrary, text messages and social media chatting platforms are accepted at someplace, but not all companies consider it appropriate. For this reason, it is critically important to take care of communication and writing etiquette while choosing these means for business communication.
Text Messages:
Since text messages and social networking chatting platforms like WhatsApp and Messanger are generally considered an informal way of communication and should be carefully used, only to communicate something less formal like meeting time and schedules. If there is a change or adjustment in meeting time and location, it can be communicated via text messages. have Text messages should not be used to communicate company proposals, pricing, policies, and other important information that is vital to conduct business with partners and customers. However, when you are communicating via written form, make sure you follow business ethics and communication etiquettes. Here are some dos and donts of written business-communication that you should take a look at.
**12 Important Tips to enhance your written communication skills **
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Use emails, text messages, and WhatsApp, only when it is appropriate, according to your company’s practices. You can use these means of communication with your customers to communicate factual information like meeting date confirmation, time, and location information.
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Write the subject of your email so that it appears on the front of the email list. It also lets the reader learn about the content of the email before opening it.
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Create a short, meaningful, and concise message with the proper choice of words and correct spelling. You can also use spelling and grammar checking tools to avoid any spelling and grammar errors.
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Take care of upper and lowercase letters in your message.
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Social media chatting platforms should be used to meet the standards of the modern time. It adds convenience and value.
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Never use all caps while writing an email or a text message. It seems as if you are angry or shouting in the email.
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Try to be selective while replying to your emails. Do not use “Reply to All” unless it’s necessary and all the recipients can see your response.
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Avoid using a written form of communication, including email and text message, or instant message when you are angry. Take your time to cool down and think before you send it because you cannot revert when something is sent.
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Avoid using abbreviations like “plz,” “ur,” and others as it is not considered as appropriate business communication.
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An important etiquette of written communication is not to use company forums and emails to send personal messages. It’s better to avoid using personal communication forums in the company time so as to avoid any misunderstanding.
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It’s better to avoid using text messages or social media chatting platforms to communicate important information like proposals, pricing details, service agreements, deals, and other important information. It is recommended to use a formal way of communication like email or through physical mails.
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If there is a need to transmit bad or sad news, don’t use emails or texts. It’s better to talk to the person first and if the documentation is necessary, then use the written form of communication (emails or text messages) to do the formality.
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