Key Takeaways
It is vital that technology leadership understand the health of their delivery capability in the ‘new normal’ world of remote working, uncertainty and cost pressure
This requires the ability to track a set of critical metrics. For organisations delivering software in an Agile way, a sensible place to start is a hierarchy of metrics that tie back to the core Agile principle of “the early and continuous delivery of valuable software”.
Our five overall delivery health metrics for the ‘new normal’ world which are meaningful when tracked over time at an aggregate level and give your whole organisation a simple set of metrics around which to align are: Time to Value; Deployment Frequency; Throughput; Defect Density; Team Engagement
Our top five cascaded delivery metrics for managers and teams, which drive the five over-riding metrics at the top of the metrics hierarchy are: Deployment Frequency; Flow Efficiency; Cycle Time and Lead Time; Completion Rate; Engineer Morale Score
We hope that many organisations will take the metrics suggested as a good place to start. However, you may prefer to build your own bespoke metrics. Whichever metrics you choose, In our view it is the discipline of tracking and managing to metrics (that reflect core Agile principles) that is critical in the ‘new normal’ world.
The world has changed dramatically and a “new normal” has appeared almost overnight - a time of remote working, great uncertainty, changing priorities and dramatic cost pressures.

Software delivery teams sit at the heart of this challenging new environment as organisations look to them to deliver more, for less in strategically critical areas.

Metrics, visibility and risk management were already an increasing priority in Agile software delivery – particularly in large scale organisations. But recent events have seen these catapulted from important to essential, as the ‘new normal’ world presents a whole new set of challenges.

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