In this article, see different chatbot development platforms, including Dialogflow, Manychat, Kommunicate, and many more!

I’m sure that since you are here, you must have interacted with several chatbots on social media, websites, and applications by now. With chatbots evolving each day, we often struggle in identifying what tools we need and how we should look to manage the same.

In the last few years, we have seen the growing confusion between chatbot development and publishing platforms. So, before we share the best platforms for chatbot development, let us first explain the basic difference between” Chatbot Development” and “Chatbot Publishing.”

Imagine you have a Facebook page, and you are getting several queries every day about your products on the platform. Currently, you are answering those via manually reading and reverting. It is extremely time-consuming as the users, and you are hardly online at the same time.

However, if you have a bot that can navigate the database and find the relevant answer in real-time. A user can experience the same answer he often had only for your Website Live chat earlier. Thus, the platform which can help you create these smart chatbots for various platforms is called Chatbots Development Platforms, and the place where you publish (in this case, Facebook) is the Chatbots Publishing Platform.

Some of the widely used chatbots publishing platforms include- Facebook Messenger, Kik, Slack, Telegram. However, recent developments have made it a must to have integrations with other platforms, as well as just Zendesk, Freshdesk, etc.

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