In recent years, SMS has been widely used as one of the cost-effective and seamless means of disseminating information in the form of a survey. This allows survey creators to reach a larger audience and facilitate gathering data more efficiently.

In this tutorial, we will build an automated customer survey application to receive customer feedback for a fictional company through SMS. In leveraging Twilio Programmable SMS, we will connect a Twilio phone number to a Laravel application to build the business logic that will determine when to begin the survey, the questions to ask, and a persistent layer to save the users’ responses. Each participant will send an SMS response to the Twilio number until the survey is completed.

Let’s begin building an automated survey that can be answered via SMS!

#php #laravel #twilio