Conversational AI has seen an exponential rise in popularity in the last decade and has become mainstream over the past two years. Enterprise adoption of Conversational AI is accelerating. Businesses are investing millions of dollars for conversational AI applications with massive expectations to improve customer experience and operational efficiencies.

Gartner_ says – “By 2022, 70% of white-collar workers will interact with conversational platforms on a daily basis.”_

Chatbots and Virtual Assistants are leveraging AI technologies to provide innovative and efficient solutions benefiting customers, employees, and partners. In this scenario, it is crucial to understand the fundamental differences between a Chatbot and a more sophisticated solution like a Virtual assistant.

Businesses and professionals who are planning or implementing a conversational AI solution should know this difference to reap benefits from these technologies. Without such proper understanding, there will be a high chance of failure to meet the expectations.

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