The use of Conversational Artificial Intelligence (AI) such as Chatbots and Intelligent Automation, would enhance customer interaction, and renewing of business model and operations.

The global Pandemic has rendered many organizations to shift working remotely. The earlier scenario of working in an office, while complying to customers expectations has now been transformed over digital platforms. At the same time, the added burden of compliance with those demands in a coordinated manner has pushed many organizations to adopt solutions digitally. As organizations are looking for alternatives that would assist them to manage the business, conversational AI can be observed as an emerging choice.

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