When it comes to cloud SLAs, the devil is in the details. It’s vital to know what metrics to track and to assess what monetary impact these metrics have on your bottom line.

In the wake of the attack on the U.S. Capitol, Amazon Web Services stopped hosting Parler, the right-wing microblogging alternative to Twitter. According to Amazon, Parler violated their bidirectional service level agreement (SLA) by failing to have an adequate moderation system in place to address illegal, harmful, or offensive content. The fact that AWS was able to remove Parler from its cloud services so quickly has drawn attention to the immense power that cloud providers wield over the content they host in 2021. Not only does this case reveal the power that many service providers hold through cloud SLAs, but it also highlights the need to pay attention to details and maintain a good working relationship with your cloud provider.

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