What should people know about robotic process automation? Why is it important?

As business processes rely more and more on integrations between different systems, platforms, and software applications, users often find themselves caught in a situation where they need to manually run tasks and wrangle data from different systems, often repetitively. These situations, which are becoming quite common in every workplace, can be simplified by applying automation techniques that save users valuable time. This is what robotic process automation is all about.

When did you first become interested in this subject?

I became interested in robotic process automation when I found myself having to send follow-ups to customers and update file repositories on a constant basis, often many hundreds of times per day. At that point, I asked myself these two questions: “Wasn’t the computer created with the goal to compute? If so, why am I manually computing (performing repetitive and tedious tasks) behind a computer?” So, this took me on the journey to discover process automation.

By writing this e-book, did you learn anything new yourself?

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